The Management Blog

Tips & advice to help you improve your performance

 
     

I give you permission to send me weekly tips & occasional exciting offers from MTD. *

Privacy Policy

customer service culture

Staff helping a customer clothes shop

10 Steps To Creating A Customer-Focused Culture

Staff helping a customer clothes shopMany people who manage teams in customer service are aware of the need to display vision and customer focus in their businesses, but less people are able to apply this in the real-world atmosphere of the hot-house business.

To create a culture takes time and effort. And you can’t demand this quality service from people; they have to want to deliver it from their hearts, and that’s not an easy concept to transfer to people.

Learn More