The Management Blog

Tips & advice to help you improve your performance

 

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Reasons For Organisational Failure

The 4 Main Reasons For Organisational Failure

Try Fail SuccessThe only constant in business is change. I’m sure you’ve heard that statement many times.

And one of the main reasons why organisations stagnate and fall is because of the lack of understanding about this simple philosophy.
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senior businessman cross hands

The Difference Between Being Assertive & Aggressive (Which One are You?)

senior businessman cross handsA great leader needs to have certain traits to be successful.

One of the most important ones is the ability to be assertive.

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businessman in stress

The 3 Biggest Mistakes That Leaders Make

businessman in stressThere is no official handbook you receive once you make it to a managerial position.

If you haven’t gone to business school or taken management courses, you may feel the struggle that many leaders face when trying to manage their teams.

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Employee Turnover

3 Surefire Ways To Reduce Employee Turnover

Employee TurnoverDo you ever feel like your workplace has a revolving door of employees?

Do you consistently place job adverts and feel like you can’t hold on to your staff long enough to get them past the trial period?

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Bad Review written on a wooden

What To Do After Receiving A Negative Performance Review…

Bad Review written on a woodenNobody likes to receive negative feedback, and this can be especially crushing when it happens at work.

If your boss has just given you a negative performance review, you may feel shocked, hurt, angry or confused.

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Businessman looking across the city

How Leaders Effectively Deal With Business Expansion

Businessman looking across the cityIf you have managed to grow your business from a startup, you have gone further than most businesses.

While having a novel idea can be exciting, not many people have the skills, drive and experience necessary to actually run a company. Learn More

eye

Body Language 101: The Eyes

eyeWe’re going to continue our study of body language by taking a close look at the eyes. The eyes play a huge role in an individual’s ability to express himself. They send several different non-verbal cues and if you know how to read the eyes you’ll be better able to anticipate the needs of your employees and clients alike. Learn More

ideaaa

Campling’s Age/Work Arc Theory

ideaaaMatthew Campling, a prominent psychotherapist, once completed a case study after which he created what is now known as Campling’s Age/Work Arc Theory (or CAWA). The theory was developed after Campling asked a simple question – can a job in today’s work environment be held for life or will you have to move on as your career goals change? Learn More

judge

How Managers are Judged

judgeAs a manager you’ll find that conducting performance evaluations is one of the most difficult parts of your job. What you mightnot always realise, though, is that someone-somewhere- is preparing to evaluate your performance as a manager as well.
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Time Management Exercise: The Entrepreneur

Here’s a brief time management exercise to get your juices flowing as you prepare to wrap up your week and enjoy the weekend.

Imagine you are preparing to open your own business (selling whatever you wish) in a local shopping mall. Despite having no business experience or contacts in the field, you do have a very strong business plan. Before you can get started you’re going to have to meet with several people. These include:

  • The manager of the mall for lease negotiation
  • A lawyer to help you form your business
  • An accountant to help you learn to handle your finances
  • A banker to help you get a small business loan
  • An advertising agency to learn how to promote your business
  • An interior designer for the inside layout of the store
  • A staffing company to help you find employees
  • Suppliers, to arrange for credit and inventory

Your job today is to determine in what order you need to meet these people. Remember, if you meet with one person without having met with another one first you may have to have a second meeting. Set your schedule in a way that will minimize duplicating your efforts.

Let me know what you come up with!

Thanks again,

Sean

Sean McPheat

Managing Director

MTD Training   | Image courtesy of Big Stock Photo

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inclusion

Including Your Employees During Times of Change

inclusionTimes are definitely changing. As the economy shifts corporations are finding it necessary to either downsize or reevaluate their structures. In other cases the situation may be a bit more simplistic – maybe you need to upsize or move into a larger office. In the end, the reality is that no matter how “hush-hush” you try to keep your organisations sensitive information, something always gets leaked. When information gets leaked, rumours begin and as these pieces of misinformation spread people begin to get nervous. Learn More

Three Key Factors for Incredible Customer Service

What do you see when you lookat your current customer service team? Do you see a highly functioning group of individuals capable of keeping your clients happy or do you see – well – something else.

I’ve spent years working with customer service representatives as well as HR managers and salesmen. We train IT helpdesk staff on how to hone their own customer service skills; we teach customer service representatives the proper steps for dealing with complaints, and we even provide customer service trainers with their own training courses.

What I’ve found, after years of watching these people in their different roles, is that there are really three core factors that make up a great customer service team. They are:

  • The ability to listen and communicate – with themselves, their customers, and their management teams;
  • Reliability – including consistent responses, fair decision making, respect for others, courtesy, and ultimate dependability; and
  • The ability to solve problems. That’s what they’re there for, right?

Do the members of your current customer service team exhibit these qualities and skills? Are they polite and productive at the same time? Do your customers love working with them?

You should have answers to all of these questions. If not, you need to take a closer look at your team!

Thanks again,

Sean

Sean McPheat

Managing Director

https://www.mtdtraining.com

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