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manager training

4 Things Great HR Managers Do Daily

choose HRHR managers have a wide array of responsibilities, but they ultimately upkeep the corporate culture, work directly with employees and put out fires.

While every company creates an individual job description for this position, anyone who has worked in HR knows that there is no limit to what needs to be done.

There isn’t a HR training course “out there” that can 100% prepare a HR Manager for their role but based on our experience there are some areas that they can look at to get them ahead.

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Unhappy customers refusing contract

3 Don’ts When Dealing With A Customer Complaint

Unhappy customers refusing contractAs a customer service manager, it is not a question of whether you will have to deal with customer complaints, but how you will deal with them.

Although you should treat each complaint individually, you should have a strategy in place for handling complaints to leave the client happy, but also protect your organisation and brand.

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Business group meeting portrait

What Type Of Manager Are You?

Business group meeting portraitThere are many types of people—extroverts, introverts, outgoing, shy, motivated, lazy and so on.

Every one of us has different personalities, goals, dreams and beliefs.

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Your Manager Won’t Say To Your Face

5 Things Your Manager Won’t Say To Your Face

Your Manager Won’t Say To Your FaceDo you ever wonder why your boss just doesn’t seem to like you that much?

Or do they treat other colleagues much better than you?

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golden key in hands

4 Essential People Skills You Need For A Successful Career

golden key in handsHave you ever heard the phrase, “it’s all about who you know?”

Although nepotism is not the only thing that can get you a job, the way you interact with others and your ability to build relationships can significantly affect your career.

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Coach Coaching Skills Teach

What Is The GROW Coaching Model? (And How Can Managers Use It Effectively?)

Coach Coaching Skills TeachManagers are many things –  they are employees, employers, supervisors, teammates and coaches.

They answer to their superiors, partners and clients, but most of all, they are responsible for the productivity and loyalty of their team.

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do not resist change embrace

How To Deal With Colleagues That Are Resistant To Change

do not resist change embraceMergers, acquisitions, franchising, new software implementation, a new marketing strategy… these are all common happenings in today’s business world that require change to occur in the organisation.

Change is the new status quo with increased globalisation and the internet, but not everyone at your company is always ready and willing to embrace change.

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Objectives

How To Set Objectives That Won’t Be Forgotten After Two Weeks

ObjectivesIf you’ve come across this article, you already know the importance of setting objectives for yourself and your team.

However, if you’re like most people, you are aware that most goals you set are simply forgotten after a couple of weeks.

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Business people office Team

The Cold Hard Truths About What It’s REALLY Like To Be A Manager

Business people office TeamBeing a manager does come with certain perks, such as having the respect of your employees, a higher salary and more freedom.

While these seem like great advantages to a regular employee, what many people that end up becoming managers find out is that there are also many disadvantages of being a leader.  

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Persuasion Note Pad With Text

How The Best Managers Can Be More Persuasive With Their Team

Persuasion Note Pad With TextBaby boomers, generation X and millennials are an all new breed of employees that no longer want to listen to a boss blindly and follow instructions to a tee.

This is why one of the most important managerial skills to possess nowadays is persuasion.

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