Business process improvement (BPI) is a continuous effort on the part of a company’s leaders to advance and better its core mechanisms of running the company.
Whether the goal of the improvements are to raise sales, cut costs, or better develop employees performance levels, BPI is the strategy that encourages leaders to document current processes, analyse how to improve them and then track results.
There are three steps involved to create a successful outcome, which are:
Create A Blueprint
This step is imperative to focus on the details of the change, and not lose sight of the goal in mind.
This strategy is especially important for bigger changes that can affect the entire company.
For example, if your IT department is planning to change the computer systems your office is utilising, that team alone will handle the change.
However, it will impact the entire company by forcing them to learn the new system, creating a time for them to be offline while the change occurs, and having them troubleshoot issues with the new upgrade, if they occur.
Therefore, it is important to create a blueprint for each change so that all employees can be aware of the plans, and plan accordingly.
Assigning Teams & Leaders
When planning to make a change, managers need to consider who will be affected by the change, as well as who will be carrying the changes out.
You will need to figure out who will implement the developments, and who will test it out.
Teams will need to be assigned, as well as team leaders who will oversee the process, and report to you.
Test, Test, Test
Rather than making an enormous change at once, make small changes and test them.
If your IT department is changing systems, try it out on one department first before rolling it out to the entire firm.
Also, implement the upgrades during slow times for your organisation, such as holidays, rather than the potential of taking everyone offline during your busy season if an error occurs.
Continue to test the upgrades and the employees using them, to make sure that everything is working properly, and everyone understands how to use the new system.
Remember that business process improvement is a team effort that requires communication, honesty and teamwork on the part of each and every employee.
Utilise the three tactics in this article to create a successful BPI strategy.
Head of Training and Development