O’Dell and Grayson describe knowledge management as follows:
“A conscious strategy of getting the right knowledge to the right people at the right time and helping people share and put information into action in ways that strive to improve organisational performance.”
I believe that we often take knowledge management for granted. We know what we know and, in many cases, aren’t really acutely aware of exactly how much knowledge we do have. It’s up to you as a manager to familiarise yourself with the knowledge management cycle so that you always know where the right knowledge can be obtained in order to deal with any given situation.
The knowledge management cycle consists of four main features:
You’re in charge of the knowledge management cycle. It’s your responsibility to make sure that everyone on your team has access to the knowledge or information he or she needs to succeed.
Today I’d like you to take a step back and think about the vast amounts of knowledge you have available to you. What members of your team have specific knowledge-based assets? What members need help gaining access to additional tools? Is there anything you can do to enhance their work experiences and, in turn, the overall performance of your team?