Take The Sting Out Of Interviews With The WASP Model
I’ve always found the interview process to be one of the more entertaining and engaging parts of a manager’s job role. Managers have the unique experience of being able to meet and interact with potential new employees before anyone else – and the challenge of digging for information to ensure the company is making the right hiring decision. As with so many other functions, there is a specific model or pattern that you should follow during the interview process. One such model is the WASP interviewing structure. The WASP interviewing structure includes four very simple steps:
W – Welcome – Greet your interviewee in a professional yet warm and welcoming manner. We tend to formulate first impressions when we meet new people but our own first impression is just as important. Imagine finding a candidate who stands to be an incredible addition to the team only to have him decline a job offer because of his own first impression of your organisation!
A – Acquire Information – The second stage of the interview process is to acquire information from your interviewee. You may ask questions about his job experience, ask him to take a short customer service exam, or watch to see how he interacts with you and other members of the management team.
S – Supply Information – After you finish your part of the interview you should always give your interviewee the chance to ask questions. The questions he asks will give you further insight into how prepared he was for the interview and how much he cared about learning about the organisation in advance.
P – Part Ways – End the interview on a cordial note. give your interviewee a time frame in which he can expect to hear from you, and part ways!
This simple interview model should be the framework for all interviews. The activities or conversations you include during any one of these phases, specifically the information acquisition phase, is up to you. Include all four sections and you’ll never miss out on an opportunity to gather valuable data! Before I sign off, here are some more tips for you on conducting interviews: