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Communication Skills Webinar

Communication Skills Webinar
Ready to go. 90 minute to 2 hour versions available.
 

Overview

To be an effective manager you need to have excellent communication skills.

It’s all about being able to listen and then get your point across in the right way.

This workshop will provide you with the fundamental skills to understand what it takes to be a master communicator and to really improve in this area.

Objectives

By the end of this workshop, you will be able to:

  • Describe what effective communication actually is
  • Improve your questioning and listening skills
  • Overcome barriers to effective communication
  • Handle conflict more productively

Workshop Outline

Duration: 90 or 120 minute versions (including a short break)

Materials: Virtual handouts provided to work through

  • Objectives of this workshop
  • The communication process
  • The importance of effective communication at work and the effects of poor communication
  • How to improve your listening skills
  • Effective questioning strategies
  • Possible barriers to communication and methods to overcome them
  • Non-verbal communication – body language and tonality
  • Effects of attitudes, perception and cultures on the interpretation of non-verbal messages
  • Understanding conflict and how to manage it

 

This Session Includes
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Pre-Session Activity
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Polls & Questions
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Hand Up Q&A

 

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Interactive Exercises
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Case Studies & Examples
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Recorded For Future Playback

 

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All of our management training webinars are CPD Certified.

This means that you/your managers will receive a CPD Certificate after taking this webinar.

There’s no additional cost for the certificate.

Make An Enquiry

Please call us on 0333 320 2883

Email us at info@mtdtraining.com or complete our online form below with what you are looking for and what you would like to achieve and we will get back to you with a free, no obligation proposal along with the costs.