Essential Management
Skills Course

Essential Management Skills Course

Become A More Effective Manager By Receiving A Thorough Grounding
In All Of The Essential Skills Of Management And Leadership


2-Day Essential Management Skills Open Course

£495 + VAT per delegate

22/23 April 2020, Manchester - £495 + VAT
28/29 April 2020, Central London - £495 + VAT
11/12 May 2020, Central London - £495 + VAT
13/14 May 2020, Manchester - £495 + VAT
18/19 May 2020, Coventry - £495 + VAT
20/21 May 2020, Heathrow - £495 + VAT
2/3 June 2020, Central London - £495 + VAT
3/4 June 2020, Manchester - £495 + VAT
10/11 June 2020, Coventry - £495 + VAT
16/17 June 2020, Heathrow - £495 + VAT
23/24 June 2020, Manchester - £495 + VAT
24/25 June 2020, Central London - £495 + VAT
1 July 2020, Coventry - £495 + VAT
7 July 2020, Heathrow - £495 + VAT
15 July 2020, Manchester - £495 + VAT
21 July 2020, Central London - £495 + VAT
29 July 2020, Coventry - £495 + VAT
4 August 2020, Heathrow - £495 + VAT
12 August 2020, Central London - £495 + VAT
18 August 2020, Manchester - £495 + VAT
26 August 2020, Coventry - £495 + VAT
8 September 2020, Central London - £495 + VAT
16 September 2020, Manchester - £495 + VAT
22 September 2020, Heathrow - £495 + VAT
29 September 2020, Coventry - £495 + VAT
7 October 2020, Central London - £495 + VAT
13 October 2020, Manchester - £495 + VAT
21 October 2020, Heathrow - £495 + VAT
27 October 2020, Coventry - £495 + VAT
4 November 2020, Central London - £495 + VAT
10 November 2020, Manchester - £495 + VAT
18 November 2020, Heathrow - £495 + VAT
24 November 2020, Coventry - £495 + VAT
1 December 2020, Manchester - £495 + VAT
2 December 2020, Central London - £495 + VAT
7 December 2020, Heathrow - £495 + VAT

Course Overview

“Essential Management Skills” will provide you with an excellent foundation in all of the skills and behaviours required to be an outstanding manager.

Managing the process and workload is just not enough nowadays. Instead, the modern manager needs to be able to motivate their team, be able to manage change, deal with difficult people, manage performance, they need to be able to coach and develop their staff – the list goes on!

After having attended this workshop, you will go back to the workplace with a toolbox full of management skills that you can use to guarantee your success in managing yourself and others.

This course is CPD accredited, which means that you will receive a CPD certificate from attending this course.

CPD logo


Who Will Benefit From Our Essential Management Course?

Our essential management course will benefit anyone who manages people, in particular:

  • First Time Managers
  • Supervisors
  • Team Leaders
  • Sales Managers
  • HR Professionals
  • Project Managers
  • Change Managers
  • New Managers
  • Staff Looking To Progress Into A Management Position

With The Help Of This Course Delegates Will Be Able To:

  • Motivate and inspire employees
  • Coach and develop staff effectively
  • Resolve conflicts quickly
  • Build and lead high performing teams
  • Gain enthusiastic cooperation
  • Resolve performance issues quickly and effectively
  • Delegate tasks with confidence
  • Organise your time and workload

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Course Agenda

Day 1

Introduction & Objectives

What Makes An Effective Manager?

Here we look at the difference between management and leadership. What are the key duties of a manager? What makes an outstanding manager? Management best practices.

Exploring Your Managerial Style/Potential

Take a managerial assessment to find out your current managerial style and how to use this back at the workplace, management styles team game, find out what your style means to your team and how to develop your managerial skills further

Coaching & Feedback Skills

Learn how to coach and give feedback to your staff members to help their personal and professional development. Learn different models of coaching and how to give positive and constructive feedback to apply these to fit the situation. i.e. formal coaching sessions, on the job coaching, reviews etc


Communication & Influencing Skills

Learn how to be a master communicator and how to get your point across in a clear, concise and positive manner. Learn how to make small talk with strangers, the importance of non-verbal communication and how to influence others to see your point of view so that you sell your idea effectively!

Managing Conflict

Learn how to manage conflict on a one on one basis as well as managing conflict between members of your team. Learn communication and process techniques to be able to handle any conflict situation that may arise.


Day 2

Delegation Skills

Learn why delegating is important and decide which of the seven levels of delegation is right for your team members.

Managing Performance

Learn how to set goals, objectives and put development plans together with your staff. Learn how to review performance and how to manage under-performers. Learn how to deal with difficult people in an effective manner.

Building High Performance Teams

Building highly effective and performing teams is an essential objective in your role. Learn how to gel all of the members in your team to work together and to exceed all targets that I asked of you.


Time Management

Managing your time and juggling workloads is a difficult task. Learn how to prioritise your work and know how to manage conflicting priorities. Gain an appreciation of the difference between “importance” and “priority” and how to effectively delegate your work.

Motivation Skills & Understanding Others

Learn what makes people tick and what gets them out of bed in a morning and how to use this to your advantage. Learn how to elicit your staff’s motivations, values and beliefs and how to tailor your communications with them to motivate them to do an outstanding job in all that they do.


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Comments From Previous Attendees

From “First Time Leaders” through to “Heads of” departments, your staff will love our Essential Management Skills course.

Read about what our delegates have to say about it ..

“I found the course extremely beneficial with excellent content. Our trainer, Gavin, was great at engaging and challenging everyone from the start. He was very knowledgeable, interesting, and kept a good tempo throughout.”

Carl Mills – Director – Future Tech

“Thank you for such an inspiring two days of training. It was great to be able to learn from Mark, and I really appreciated the time he gave me at the end of the course. I have already used some of the ideas in my training and have strongly considered some more future career paths.”

Matthew Storey – Mortgage Induction Trainer – Lloyds TSB

“Thanks for the course, it was great. Rest assured, I wouldn’t have any problems recommending the course to my fellow managers. I found it extremely useful and thought provoking and thought the trainer was a great facilitator and tutor”

Garry Cochrane – Account Manager – Fine Ltd

“The sections on coaching and managing conflict were excellent. The module enabled me to learn how to develop my team members and also work on my weaknesses as a leader. The course met my needs completely”

Julie Parris – Team Leader – Pfizer Ltd

“I found the whole course to be very interesting indeed. I can now approach my staff with confidence in a way that will work! The course was very useful, and the trainer was informative, open and approachable”

Simon Harper – Head of Design – Maritz Ltd

“The course was really helpful. I had never done any coaching before but I can certainly see the benefits of it. The trainer used effective ways to communicate with the group and was easy to talk to. Thanks!”

Sarah Jones – Sales Office Supervisor – Roland UK Ltd

“You made the course specific to the group’s individual issues which was just great.It gave me a lot of food for thought with how to motivate and utilise my staff moreeffectively”

Birgit Schalow – Helpdesk Supervisor – NEC Europe

“10 out of 10! The course was just excellent! You created a great learning environment”

Jon Hulbert – IT Systems Delivery Manager – Maritz Ltd

“This course was very beneficial indeed. I thought every aspect of the course was excellent. The trainer was very knowledgeable about the subjects and he had excellent communication and presentation skills. Thanks again!”

Richard Stannard – Submissions Team Leader – Pfizer Ltd

“A great course. The content around motivation and building high performing teams left me with a set of skills that I can actually use in the office! I also loved the working and the communication of the group as a whole”

Lee Hewitt – Retail Sales Manager – Johnson & Johnson

“I really got a lot out of the course. I particularly liked finding out and understanding why people behave the way they do, peoples learning styles and also finding out my own traits”

Ronnie Huda – Product Specialist – Roland UK Ltd

“I have now got some tools to help me with giving feedback to my staff. This course was helpful. Your trainer had a good all-round knowledge of the subject and was very experienced with the reasoning. He gave great examples which made everything meaningful to the real world”

Kevin Tetley – Technical Manager – C Pastas Ltd

“It was great to find out my own current managerial style through the assessment we completed and what that meant to the way I lead my team. I enjoyed all of the course very much”

Carol Clare – Accounts & Budgeting Manager – Thomas’s London Day Schools

“The course gave me an essential insight into all the aspects of managing and leading people. I will use all of the techniques! I also found the venue and facilities to be really amazing. Everything was taken care of – it was elegant, clean and the service was great. I would recommend this course to everyone”

Katarzyna Gregula – Manager Shift Assistant – Sonoco

“I will definitely be able to take this information back which will help me in various situations. It was a very good venue and the facilities were excellent with the food being great. I also stayed at the hotel and the service was excellent”

June Higgins – Office Administrator – Fluidpower SPX

“The Essential Management Skills course was just great. It was very beneficial and Mark was knowledgable, friendly and the course very enjoyable. Well done Mark :-)”

Debs Saunders – Senior Team Leader – Ask Alix

“The course has helped me with the decisions as to which role to fulfil within my company. Mike was very enthusiastic about the course and his knowledge and ability to communicate the course made the two days enjoyable and beneficial”

Andy Sumner – Head Of Projects – Toomeys Ltd

“It was a useful course. It helped to reinforce some ideas that were gathering dust and some new ideas to help be successful. The trainer was very knowledgable and easy to approach. Overall, the venue was excellent”

Harsad Chikhlia – General Manager – BVM Medical

“I have found myself referring back to the course on many occasions, and the on-going tips have really helped me to apply the knowledge straight away. I have recommended MTD and this course in particular to my colleagues, as I thought the course was great, well presented and very useful.”

Sean Symonds – Construction Field Manager – Eurotank Ltd


Your Course Leaders

Mark Williams profileMark Williams

Stuart Watkinson

Stuart Watkinson

Helen HamiltonHelen Hamilton

Rita SandfordRita Sandford


Knowledge Of The Subjects

Presentation Skills

Helpfulness Of The Trainer

Variety Used In Delivery Methods


9.3 out of 10

9.3 out of 10

9.4 out of 10

9.5 out of 10





The course fees are £495 + vat.

The Essential Management Skills Course is CPD Accredited (Continuing Professional Development).

CPD logo


Included Within The Registration Fee

  • CPD certificate
  • Course workbook
  • Handouts
  • Lunch
  • Refreshments throughout the day
  • Weekly management tips delivered via email to keep you sharp
  • Access to our online management training academy (50+ training sessions)
  • Unlimited email and telephone support from your trainer after the course

Start/Finish Times

Start: 9:30am
Finish: 4:30 – 5:00pm

Please click on BOOK NOW below to reserve your place. We will then confirm the booking through email and will send you the joining instructions and invoice.

Download Outline

Book Now

Quick Enquiry

Get In Touch!

If you have got some training requirements in mind call us on 0333 320 2883 or complete the online form below and tell us about what they are and we’ll get back to you with some options and costs