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In-House Customer Service Courses

Examples of the types of in-house training courses we can design and deliver for you

In-House Customer Service Courses
Examples of in-house courses that we can design and deliver for you
 

Customer Service Courses – Bespoke Content

These courses are all designed to equip your people with the skills and techniques to deliver an exceptional customer experience.

Based upon your requirements we can cover any content that you need to customise your course into something that is exactly what you want.

We pride ourselves on our own customer service and performance with an overall feedback rating of 96%.

Your course will be CPD certified at no additional cost meaning that each of your people will receive a CPD certification at the end of the course.

To help them embed the learning we’ll provide all participants with email and phone support from their trainer as well as useful resources to help them put the learning into practice.

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Key Features Of Our Customer Service Courses

Icon users Bespoke Content

Icon users CPD Certification

Icon users Latest Techniques

Icon users Practical & Fun

Icon users Engaging Trainer

Icon users Post Course Trainer Support

Icon users Post Course Trainer Support

Icon users Pre Workshop Questionnaires

Icon users Workshop Materials & Aids


Customer Service Skills Course Examples

Complaint Handling
Complaint Handling
Receiving complaints is inevitable – how you deal with them will set yourself apart from your competition!

The way that your frontline staff work with your customers in handling complaints has a direct impact on your bottom line and the lifetime value of your relationship with that customer!

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Customer Care
Customer Care
This is a 1-day in-house course aimed at those people with direct contact with your customers whether it be face to face, on the telephone or via the internet.

They will learn how to create memorable experiences with your customers which will leave them feeling good about your organisation.

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Helpdesk Training
Helpdesk Training
This course is specifically designed to cater for technical professionals who deal with customers and users.

You will learn all about customer service, communication, managing customer frustration, increasing customer receptivity to solutions, helping customers explain the real problem, and efficient listening skills.

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Exhibition Training
Exhibition Training
This course is designed to provide you with the essential skills and techniques to plan and manage an effective exhibition stand.

Maximise your exhibiting investment by learning what to do before, during and after an exhibition to make it a success.

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We work with
some great brands:

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Customer Service Tips

4 Training Your Staff In Customer Service

Customer service is imperative for establishing and maintaining a loyal customer base. In organisations where employees interact with clients directly, managers need to train staff to provide excellent customer service…

Digital Take Steps To Better Communication

3 Don’ts When Dealing With A Complaint

As a customer service manager, it is not a question of whether you will have to deal with customer complaints, but how you will deal with them…

Listening Skills

What’s Your Listening Style?

There are 4 well known listening styles that people employ depending on the type of person that they are and what primarily motivates them.

We discuss these 4 main listening styles…


Get In Touch!

If you have got some training requirements in mind please call us on 0333 320 2883 or complete the online form below and tell us about what they are and we’ll get back to you with some options and costs.