Presentation in office

Management Development Training

An example of a 3-day in-house management development training course

Management Development Training
An example of an in-house management development training course

“Improve your management skills by receiving training
in the fundamentals of management & leadership”


This workshop is ideal for those managers who are either new to management or have had no formal training in the past.

It will cover all of the essential areas of management and leadership making sure that you can go back into the workplace well prepared with a lot of techniques and strategies to manage your people more effectively.

Whilst we have included 3 days of training content below, you can pick ‘n’ mix what topics you would like to make up the duration of the course that you require based around your needs.

Who Will Benefit From The Course?

This course will benefit anyone who manages people, in particular:

  • First Time Managers
  • Supervisors
  • Team Leaders
  • HR Professionals
  • Project Managers
  • Change Managers
  • New Managers
  • Staff Looking To Progress Into A Management Position

Course Agenda

Day 1

Indicative Content

Leadership & Management

  • What is your role?
  • What’s your leadership style?
  • The difference between leadership and management, and the need for each of them
  • Range of leadership styles – their use and potential impacts on individuals and outputs
  • Identification, development and appropriate use of personal leadership styles
  • How to build trust and respect within the team
  • Action-centred leadership
  • The top 10 areas that destroy your ability to lead and manage


  • What motivates people at work?
  • Motivation strategies and techniques to get the best out of people
  • Motivating and managing difficult people
  • Individual and team motivation
  • How to motivate yourself and your teams


  • Types of delegation
  • The 7 ways to delegate work
  • Effective delegation techniques and strategies
  • Analysing your own current workloads where you should delegate but you don’t

Time Management &Organisation

  • How to set SMART objectives
  • Understanding urgent v import tasks when prioritizing work
  • Application of simple planning and monitoring techniques
  • How to organise and schedule your own work and that of others
  • How to analyse your current “time sapping” tasks and what to do about them
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Day 2


  • The importance of effective communication at work and the effects of poor communication
  • Possible barriers to communication and methods to overcome them
  • Ways to ensure effective communication in the workplace
  • Non-verbal communication – body language & tonality
  • Effects of attitudes, perception and cultures on the interpretation of non-verbal messages
  • The types of conflict that exist and specific strategies to handle each one
  • Thomas-Kilmann conflict assessment – how do you currently manage conflict?
  • How to manage conflicts within teams

Coaching Skills

  • Coaching techniques as appropriate to the workplace situation
  • Range of learning styles, and how to select the optimum style for individuals
  • How to use the GROW coaching model
  • Relevant feedback techniques
  • Methods to evaluate effectiveness of coaching
  • Appropriate recording systems
  • “In the moment” coaching

Giving And Receiving Feedback

  • The importance of feedback to improve communication and performance
  • Types of feedback and their relative values in communication (visual, written, oral, aural)
  • Use of feedback to improve the performance of individuals in the workplace
  • How to use feedback techniques (formal/informal; positive/negative; timescale; format)
  • How to elicit feedback from others to improve own performance
  • DAWA – Stages of receiving feedback

Team Building

  • Characteristics of groups and teams – the differences, examples within the workplace
  • Forming, storming, norming, performing (and mourning)
  • How to identify team roles (eg Belbin) and the uses and implications for Managers
  • Building a balanced team to achieve objectives
  • Understanding synergy and how to use it
  • Being a part of the “larger team”
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Day 3

Managing Performance

  • The performance review process and how it works
  • Setting SMART objectives & development plans
  • How to set targets and plan them out
  • How to run a performance review meeting
  • Dealing with high achievers and under-performers
  • Development plans and training methods

How To Run And Manage Productive Meetings

  • The purpose, value and types of meeting
  • How to consult with others and prepare to contribute effectively to a meeting
  • How to make an effective contribution to discussion/decision making during a meeting
  • Roles and responsibilities of individuals at a meeting
  • The importance of follow-up procedures after a meeting and how to use action plans to do so

Improving Performance – Continuous Improvement & Quality Management

  • The importance of quality awareness and the need to strive for continuous improvement
  • Quality circles, benchmarking, Kaizen, Innovation
  • Ways to involve people in quality and continuous improvement, including suggestion schemes/role models
  • How to implement quality initiatives into your team
CPD logo
All of our in-house, bespoke courses and programmes are CPD Certified.

After we have developed the material for your programme it will go through the CPD Certification process.

What this means is that your managers will receive a CPD Certificate for your specific course/programme.

All of this is completed with no additional cost.

Get In Touch!

If you have got some training requirements in mind please call us on 0333 320 2883 or complete the online form below and tell us about what they are and we’ll get back to you with some options and costs.