Virtual Open Courses – Terms & Conditions



1.1 For bookings made on behalf of a company, the course fees are due at the time of booking by debit or credit card. Any requests for payment via invoice should be made in writing and if are to be agreed prior to booking. In either case, payment is required prior to attendance.

1.2 For bookings made on behalf of an individual, the payment is due at the time of booking by credit or debit card.

1.3 Course fees include training materials required for the chosen programme if applicable.


2.1 You can have a substitute take the place of the booked/intended delegate – however, you must notify us in writing 7 days before the start of the course date.

2.2 Any requests under 7 days will be reviewed on a case by case basis and MTD reserves the right to decline the request.


3.1 Cancellations are not permitted. You may substitute another person to take the place provided we receive the request in writing as per section 2.1 of the terms and conditions.

3.2 If you do wish to cancel your place 100% course fees are applicable and provided MTD are informed in writing of the cancellation, a recording of the event will be provided within 10 working days of the event.


4.1 Only applicable if the course has been paid for in full.

4.2 You may transfer to another course, free of charge, on one occasion without incurring any additional charges/penalties, providing you notify us no later than 10 working days before the first day of the commencement of the course and that another date is available for the chosen course. If no alternative dates are available, no transfer will be permitted.

4.3 Should you wish to transfer your date within 10 working days’ notice, a £60.00 administration fee will be charged and must be paid before the date can be changed.


5.1 Should you choose to not attend the course; a refund or course transfer will not be permitted.


6.1 In the unlikely event that we have to either postpone the course, or change the date, we will make every effort to provide you the ‘customer’ with 1 weeks’ notice although unfortunately due to unforeseen circumstances this may not always be possible.

6.2 If, for any reason, the customer is unable to attend a course that we have changed the dates of, then we will credit 100% of any prepaid course fees. This credit maybe either redeemed against a future course or refunded.

6.3 We will not be liable for any other costs incurred by the company or delegate for any costs incurred.


7.1 You/the attendee will be emailed information following the course on how to sign up to the academy. You get 6 months access from sign up.

7.2 You/the attendee will automatically receive after course email support tips following the course. These are sent on a weekly basis and you can choose to opt out or unsubscribe at any time.


8.1 Please note we are not able to guarantee either a minimum or maximum number of participants will be on any specific course.

8.2 We operate a Zero tolerance policy, a delegate may be asked to leave a course in the instances of: undesirable behaviour, violation of company rules, discrimination or bullying or if they are believed to be under the influence of alcohol or drugs


9.1 All copyrights, patents, designs and other intellectual property rights in, or relating to any course materials provided or made available in connection with our courses remain the sole property of Management Training and Development Limited.

9.2 No part of any course materials may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical photocopying, recording or otherwise, or translated into any language, without the prior written permission of ourselves.


10.1 We aim to be GDPR compliant and have a company GDPR Policy in place. If you would like to request a copy of our policy please email [email protected]

10.2 We use data relating to your business to facilitate trading with you and your company and for general correspondence with your staff.  We will never pass on this information without your permission.  For more details please refer to our Data Privacy Standard which can be found on our website

10.3 Information about your company is backed up and stored securely for data recovery and loss prevention purposes.  The backup data is encrypted and can only be used for data restoration purposes by us.

10.4 You can request what details we hold on you and aim to respond within thirty days. All requests must be emailed to [email protected]

10.5 Your legal rights

You may choose to request erasure of your personal data, however please note that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

10.6 We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

10.7 Data retention – We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Details of your booking will be kept for as long as we need to retain that data to comply with our legal and regulatory requirements. This is generally 7 years unless the law prescribes a longer period.