Essential Management Skills Courses

2-Day Essential Management Skills Open Course

Course Overview

“Essential Management Skills” will provide you with an excellent foundation in all of the skills and behaviours required to be an outstanding manager during these COVID times and beyond.

Managing the process and workload is just not enough nowadays. Instead, the modern manager needs to be able to motivate their team, be able to manage change, deal with difficult people, manage performance, they need to be able to coach and develop their staff – the list goes on!

After having attended this workshop, you will go back to the workplace with a toolbox full of management skills that you can use to guarantee your success in managing yourself and others.

This course is accredited with the Institute of Leadership & Management (ILM) and is also CPD accredited, which means that you have the opportunity to receive 2 certificates from attending this course.

Who Will Benefit From Our Essential Management Course?

Our essential management course will benefit anyone who manages people, in particular:

First Time Managers
Supervisors
Team Leaders
Sales Managers
HR Professionals
Project Managers
Change Managers
New Managers
Staff Who Have Had No Formal Management Training

With The Help Of This Course Delegates Will Be Able To:

Motivate and inspire employees
Coach and develop staff effectively
Resolve conflicts quickly
Build and lead high performing teams
Gain enthusiastic cooperation
Resolve performance issues quickly and effectively
Delegate tasks with confidence
Organise your time and workload

Course Agenda

Day 1

Introduction & Objectives

What Makes An Effective Manager?
Here we look at the difference between management and leadership. What are the key duties of a manager? What makes an outstanding manager? Management best practices pre and post COVID.

Exploring Your Managerial Style/Potential

Take a managerial assessment to find out your current managerial style and how to use this back at the workplace, management styles team game, find out what your style means to your team and how to develop your managerial skills further

Coaching & Feedback Skills

Learn how to coach and give feedback to your staff members to help their personal and professional development. Learn different models of coaching and how to give positive and constructive feedback to apply these to fit the situation. i.e. formal coaching sessions, on the job coaching, reviews etc

Lunch

Communication & Influencing Skills
Learn how to be a master communicator and how to get your point across in a clear, concise and positive manner. Learn how to build rapport, the importance of non-verbal communication and how to influence others to see your point of view so that you sell your idea effectively. Learn how to communicate effectively in a remote environment if this is applicable to you.

Managing Conflict

Learn how to manage conflict on a one on one basis as well as managing conflict between members of your team. Learn communication and process techniques to be able to handle any conflict situation that may arise.

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Day 2

Delegation Skills

Learn why delegating is important and decide which of the seven levels of delegation is right for your team members.

Managing Performance

Learn how to set goals, objectives and put development plans together with your staff. Learn how to review performance and how to manage under-performers. Learn how to deal with difficult people in an effective manner.

Building High Performance Teams

Building highly effective and performing teams is an essential objective in your role. Learn how to gel all of the members in your team to work together and to exceed all targets that I asked of you.

Lunch

Time Management

Managing your time and juggling workloads is a difficult task. Learn how to prioritise your work and know how to manage conflicting priorities. Gain an appreciation of the difference between “importance” and “priority” and how to effectively delegate your work.

Motivation Skills & Understanding Others

Learn what makes people tick and what gets them out of bed in a morning and how to use this to your advantage. Learn how to elicit your staff’s motivations, values and beliefs and how to tailor your communications with them to motivate them to do an outstanding job in all that they do.

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