Improve Your Management Skills & Receive An ILM & CPD Accreditation
ILM Assured and CPD Certified
This course is ILM Assured and CPD Certified. You’ll receive 2 formal certificates when you pass.
ILM & CPD Course Content
The ILM & CPD accreditation includes the first 13 sessions below. There are an additional 3 bonus sessions added that cover virtual and remote leadership. These are for your learning and as an additional resource if they apply to your role. Those 3 sessions are not assessed.
Session 1: Essential Communication Skills
In this session you’ll learn:
What communication entails in business
The skills required for effective communication
How to navigate and lead communication
How to build relationships between your team members
The most effective ways to express ideas and thoughts
How to step into the shoes of other people
How to use effective body language to influence
The three key skills in the art of persuasion so you get your own way
Session 2: Advanced Communication Skills
In this session you’ll learn:
What advanced communication is, and the language it requires
How to develop ways of communicating thoughts appropriately
How we use our senses to assimilate and understand information
How our brains receive and process information
What can go wrong in communication and why it happens
How to identify the thinking patterns of other people by watching their eye movements
The words that advanced communicators use to send and receive messages
Session 3: High Performing Teams
In this session you’ll learn:
The characteristics of a high performance team
Why some teams fail to work effectively
How to assess your team’s strengths and weaknesses
What strategies and long-term goals to put into practice
How different leadership models fits into team development
The stages of team development: forming, storming, norming, performing & mourning
The seven characteristics of high-performing teams
Session 4: Effective Coaching Skills
In this session you’ll learn:
What the definition of coaching is and why it is so important
The situations when it is right to coach and when it is not
The tried and testing coaching models and how to apply them
A range of skills for coaching your people
How to structure a coaching session both formal and informal
How to give constructive and helpful feedback
Ways to improve your questioning and listening skills
Session 5: Delegation Skills
In this session you’ll learn:
The purpose and benefits of delegation
Five questions to ask yourself before delegating tasks
Who to give what task to and how
How to delegate effectively – what to say and how to say it
Why managers fail to delegate
How to evaluate the results of delegated tasks
Learn how to overcome pushback from others
Session 6: Emotional Intelligence
In this session you’ll learn:
What emotional intelligence is and how it impacts business
The five stages of emotional intelligence
How the brain operates on an emotional and logical level
How to manage human emotions
The competencies required to have high levels of emotional intelligence
How to put emotional intelligence skills into practice
The positive impact of emotional intelligence through several examples
Session 7: Leadership Styles
In this session you’ll learn:
The four styles of business leadership
The advantages and disadvantages of each leadership style
The best business situations in which to use each style and how
What the six emotional styles of leadership are and when to apply them
Which style suits your current management approach
The results to expect by adopting each style
How to develop different styles of leadership to match the situation
Session 8: Management versus Leadership
In this session you’ll learn:
The characteristics of management and leadership
Why both are beneficial to your business
The differences between the two approaches and mindset
Where different elements of management fit within an organisation
How to develop result-oriented management skills
The concept of “Super Leadership” and what this means to the modern day manager
An introduction into situational leadership. What it is and how it works.
Session 9: Managing Change
In this session you’ll learn:
How change impacts the workplace
The stages each person goes through when faced with change
How to apply the stimulus-response model of change
How to make changes in the workplace with staff buy-in
The six-step process for driving change
How to deal with staff members’ resistance to change
Tips for communicating a change effectively
Session 10: Managing Performance
In this session you’ll learn:
The benefits of performance management
How to define performance goals and measurable outcomes
The purpose, duties and responsibilities of your employees
Why you need to tap into employee performance
How to run a performance development meeting
Techniques and strategies for managing poor performance
What to do if performance doesn’t improve
Session 11: Motivation Masterclass
In this session you’ll learn:
Why motivation matters and how to boost morale
Ideas and theories behind motivation including Hertzberg, McClelland, Maslow & Vroom
The key drivers of employee motivation
How to motivate your team based on different factors
The four key elements for personal drive and motivation
How to be empowering, energising, leading and inspiring
How to implement motivational strategies within your team
Session 12: Effective Time Management
In this session you’ll learn:
Why time management is crucial for your business success
Whether it is possible to manage your time
The four principles of time management
The time management matrix to determine what to work on and when
How to implement time management best practices
Effective self-management and discipline tips
How to manage your inbox and keep on top of things
The training was very informative with new concepts. It was flexible where you can jump from one module to another freely and the given time duration is long enough to finish it. The training provides practical solutions which can be implemented immediately and we’re getting really good results.
All of the training modules were very well received by our managers and definitely added to their toolbox of skills. We found everyone that we dealt with at MTD to be very helpful and friendly and we will definitely use them in the future
We have lots of locations around the world so this Management Skills Course is ideal for us. All of our managers receive consistent training whether they are in London or Mumbai so it works for us. The quality of the sessions are excellent and the course is very engaging
All of our new management staff at the C.A.B complete this course. We have used this course to improve their skills and knowledge for people management. It has shown them how to understand what type of managers they work with and most importantly what type of manager they should be. We have enjoyed the course and would recommend it to others
Learn more about our ILM courses and uncover our best practices and tips
A management course gives you the essential skills to lead effectively.
To succeed in a leadership role, you’ll need to build skills through structured learning. A course such as our leadership training helps you develop Essential Management Skills including communication, decision making, and team leadership. While these can be gained on the job, an ILM course provides a clear framework to apply them in your workplace.
Why should I complete an ILM Course Online?
Online ILM courses let you learn flexibly, wherever you are.
The convenience of an Online Management Course is one of its biggest advantages. You can complete sessions at any time, without being tied to a set date or location. All you need is a device and internet connection, and courses can be adapted to fit different learning preferences and requirements.
Do online courses come with a certificate?
You’ll receive two recognised management certificates on completion.
Our course is accredited by both ILM (Institute of Leadership & Management) and CPD (Continuing Professional Development). After finishing the 13-week programme, you’ll gain certificates from both awarding bodies to validate your achievement.
How is the course assessed?
Assessment is through a short online test at the end of the course.
After completing the 16 sessions, you’ll take a 30-question multiple choice assessment. A pass mark of 70% is required to earn your ILM and CPD accreditations. If you don’t meet the benchmark first time, you’ll be able to retake the test.
How do I pay for the ILM Online Courses?
Booking is simple, with payment by card or invoice.
You can visit our Booking Information page to select your preferred option. Multiple bookings can also be made at the same time.
How soon after ordering will I be able to access the online course?
Access is immediate when paying by card.
Once payment is made by card, you’ll be taken straight to the online course portal to create a username and password. If paying by invoice, access will be provided as soon as payment is received and a link will be sent for you to set up your details.
I live in a country that does not pay VAT. Will I still be charged this?
VAT is applied automatically based on your country of residence.
When you enter your location in the payment portal, the system will calculate tax automatically. If your country is VAT exempt, no VAT will be added to your order.
Receive A FREE Sample Session or order all 16 sessions for just £97 + VAT. Includes both ILM & CPD accreditation.
If you have got some training requirements in mind please call us on 0333 320 2883 or complete the online form below and tell us about what they are and we’ll get back to you with some options and costs.