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Angry young woman arguing talking on phone at home

How To Deal With Difficult Customers

Angry young woman arguing talking on phone at homeI recall a customer years ago who I would describe as ‘difficult’.

No matter what I said, she interrupted me.

No matter how I tried to appease her, she wouldn’t listen.
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Businessman stop time isolated on white background

Simple Tips & Tricks To Common Time Management Problems

Businessman stop time isolated on white backgroundOf all the challenges we hear managers facing these days, the aspect of being able to manage their own time is very often top of the list.

It’s not because we have less time; it’s that the demands on us these days are so great, we have difficulty in identifying the best use of our time, and often submit to the ‘busy’ rather than the ‘effective’.
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Business trainer giving presentation to group of people

How To Overcome Nervousness Before A Presentation?

Business trainer giving presentation to group of peopleHow do you feel when you are to present information, even to people you are famil-iar with? If you’re like most people, you will suffer from nervous anxiety or, at best, have ‘butterflies’ in the stomach.

How can we calm our nerves? Why do we suffer from ‘nerves’ and how can we calm them in a situation where we feel fearful of the actual act or the consequences of it?

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Relaxed informal IT business startup company meeting. Team leader discussing and brainstorming new approaches and ideas with colleagues. Startup business and entrepreneurship concept.

5 Key Qualities Of A Team Leader

Relaxed informal IT business startup company meeting.

Becoming a team leader is often people’s first experience of management responsibility. With many team leaders being promoted from within the team because they were good team members, they face a challenging time. Learn More

Communication Skills vs. Interpersonal Skills

group of people negotiate at the desk

Previously, we have discussed the various skills important to effective management.

Each is important as you work on your personal management skills and leadership development.

Today we’ll take a brief look at at the differences between communication and interpersonal skills.

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Road Barrier With Hard Hat And Traffic Cone On Laptop Keypad

Why Identifying Barriers To Communication Can Help You

Road Barrier With Hard Hat And Traffic Cone On Laptop KeypadWe’ve all come across those situations where we think we’ve communicated effectively and yet it’s obvious there’s been some mis-interpretation or mis-understanding.

No matter how well we think we communicate, barriers exist, and it’s necessary to not only understand what they are and why they exist, but also what we can do about them. Learn More

Best Customer Service Examples And What You Can Learn From Them

Business Strategy diagramWhat is it about customer service that sets companies apart from the rest?

The fact is that it is no longer the quality of our products and services that will get us the sale and ultimately the profits. Customers’ expectations have risen exponentially over the years, so a quality product will only get us onto the ball-park, not win us the game. Learn More

What Is Resilience Training And How To Build It?

Angry womanOne word that is continually raising its head above the parapet and finding its way into our daily lexicon is ‘resilience’.

Once seen as the domain of spiritual gurus and meditation sessions, it is now becoming mainstream in many businesses.

And it’s not surprising, as we encounter the most stressful times in business. Learn More