Terms & Conditions

MTD Training – Terms & Conditions


1.1 For bookings made on behalf of a company, the course fees will be due for payment 30 days from the invoice date or 14 days before the start of the course – whichever is earliest.

1.2 For bookings made on behalf of an individual, the payment is due upon receipt of booking request.

1.3 Course fees include training materials, lunch and refreshments throughout the day, but they do NOT include accommodation or travel.

1.4 All bookings are classed as provisional until payment has been received in full.


2.1 You can have a substitute take the place of the booked/intended delegate – however, you must notify us in writing 7 days before the start of the course date.

2.2 If you require to substitute under 7 days before the start of the course a £15 administration fee will be due to cover new certification and notification to all parties involved.


3.1 Only applicable if the course has been paid for in full.

3.2 You may cancel a booking and get a full refund without incurring any penalty, providing we receive your request, in writing, no later than 20 working days before the first day of the commencement of the course.

Should you wish to cancel between 7 and 19 days before the course, a £60.00 administration fee will be due for all 1-day courses and a £120.00 administration fee will be due for all 2-day courses.

Should you wish to cancel under 7 days unfortunately a refund will not be paid as venue and trainer fees will have been incurred.


4.1 Only applicable if the course has been paid for in full.

4.2 You may transfer to another course, free of charge, on one occasion without incurring any additional charges/penalties, providing you notify us no later than 20 working days before the first day of the commencement of the course.

Should you wish to transfer between 7 and 19 days before the course, a £60.00 administration fee will be due for all 1-day courses and a £120.00 administration fee will be due for all 2-day courses.

Unfortunately should you wish to transfer under 7 days unfortunately we are unable to assist with the transfer as venue and trainer fees will have been incurred.

4.3 If you do transfer to another course the terms of the original invoice will still apply and therefore payable within 30 days from the date it was originally issued.


5.1 Should you choose to not attend the course, a refund or course transfer will not be permitted.


6.1 In the unlikely event that we have to either postpone the course, change the course location or date, we will make every effort to provide you the ‘customer’ with 4 weeks’ notice although unfortunately due to unforeseen circumstances this may not always be possible.

6.2 If, for any reason, the customer is unable to attend a course that we have relocated or changed the dates of, then we will credit 100% of any prepaid course fees. This credit maybe either redeemed against a future course, or refunded.

6.3 We will not be liable for any other costs incurred by the company or delegate for any costs incurred (e.g. travel) or any consequential damages.


7.1 If you have chosen to take an accreditation that involves an assessment, you must pass the assessment within 6 weeks of the first day of your course. Should you require an extension a fee of £100.00 + VAT will be due.

7.2 You get two opportunities to pass the assessment. Further attempts are chargeable at £100.00 + VAT

7.3 You/the attendee will be emailed information following the course on how to sign up to the academy. You get 6 months access from sign up.

7.4 You/the attendee will automatically receive after course email support tips following the course. These are sent on a weekly basis and you can choose to opt out at any time.


8.1 The company and their delegates agree to abide by our and the venue Health, Safety and Security measures.

8.2 Please note we are not able to guarantee either a minimum or maximum numbers of participants will be on any specific course.

8.3 We operate a Zero tolerance policy, a delegate may be asked to leave a course in the instances of:-undesirable behaviour, violation of company rules, or under the influence of alcohol or drugs


9.1 All copyrights, patents, designs and other intellectual property rights in, or relating to any course materials provided or made available in connection with our courses remain the sole property of Management Training and Development Limited.

9.2 No part of any course materials may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical photocopying, recording or otherwise, or translated into any language, without the prior written permission of ourselves.


10.1 We aim to be GDPR compliant and have a company GDPR Policy in place. If you would like to request a copy of our policy please email [email protected]

10.2 We use data relating to your business to facilitate trading with you and your company and for general correspondence with your staff.  We will never pass on this information without your permission.  For more details please refer to our Data Privacy Standard which can be found on our website www.mtdtraining.co.uk/privacy

10.3 Information about your company is backed up and stored securely for data recovery and loss prevention purposes.  The backup data is encrypted and can only be used for data restoration purposes by us.

Prior to course attendance delegate and company name is shared with the venue, trainer and if applicable suppliers – this information will be disposed of immediately after the course.

10.4 You can request what details we hold on you and aim to respond within thirty days. All requests must be emailed to [email protected]

10.5 Your legal rights

You may choose to request erasure of your personal data, however please note that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

10.6 We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

10.7 Data retention – We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Details of your booking will be kept for as long as we need to retain that data to comply with our legal and regulatory requirements. This is generally 7 years unless the law prescribes a longer period.