Terms & Conditions

MTD Training – Terms & Conditions

Fees & Travel Costs

Total fees due are based on anticipated costs for accommodation and travel at the time of quoting. These may be subject to change and are outside of MTD’s control. Any changes may affect the total fees quoted.

• Mileage is charged at £0.45 per mile
• Rail fares, car parking, and toll charges (if applicable) are charged at cost
• Subsistence is capped at £20 per 24 hours, in line with HMRC’s benchmark rates for meals and incidental overnight expenses: https://www.gov.uk/hmrc-internal-manuals/employment-income-manual/eim05231

Payments – UK Delivery

• Our standard payment terms are NET 30 days from the invoice date. Payment should be made in GBP, with full payment details provided on the invoice.
• In some cases, full or partial payment may be required in advance. Please refer to the specific invoicing schedule provided.
• MTD reserves the right to revise payment terms based on credit checks or previous payment history.
• Non-payment may result in a pause or withdrawal of services until resolved.
• Any invoice disputes must be raised in writing to [email protected] within 10 working days of receipt. The Client must provide reasonable evidence for the dispute. Both parties agree to negotiate in good faith to resolve the issue within 30 days of notice.
• If the Client’s finance team is located overseas:
• If in the EU – a valid VAT number must be provided to MTD
• VAT may apply depending on the location of service delivery (see HMRC VAT Notice 741A, Section 6.3)

Payments – Outside of UK Delivery

• 50% of the total fees must be paid 10 working days prior to delivery or product creation.
• The remaining 50% is due 30 days from the invoice date.
• If services are due within 20 working days of the terms being signed, 100% of the fees may be required upfront.
• All payments must be made in GBP via bank transfer (details on the invoice).
• Clients are responsible for any banking fees, and MTD will accept foreign bank charges.
• For overseas Clients:
• iii) If in the EU – a valid VAT number must be provided
• iv) VAT may apply depending on the service location

Cancellation Terms

1. Notification Requirements

The Client must notify MTD of any cancellations or changes to delegate names, numbers, venue, or material requirements at least 14 working days prior to delivery/training date. All notifications must be sent in writing to: [email protected].

2. Cancellation Fees

If the Client cancels the agreed training, services, or products, the following cancellation charges will apply:

Working days are Monday to Friday, excluding UK public holidays.

3. Additional Chargeable Costs

In all cases of Client cancellation, MTD reserves the right to recharge all non-recoverable, pre-booked expenses, including but not limited to:

– Travel and accommodation
– Venue hire
– Materials production

Charges will reflect the supplier’s cancellation policy and original booking terms.

4. Approval and Exceptions

Cancellation terms will be enforced unless an exception is granted by MTD’s L&D and Finance teams. All exceptions must be confirmed in writing to [email protected]. Clients are advised to notify MTD training at the earliest opportunity to explore options and minimise cost.

Rescheduling Training

1. Eligibility

Rescheduling of training is only accepted if:

– The Client’s account is fully up to date, with no overdue invoices
– The postponement request is submitted in writing to [email protected]

2. Rescheduling Conditions

– New delivery dates must be agreed within 4 weeks of the original postponement notice.
– Training must be delivered within 6 months of the original scheduled date.
– If these timelines are not met, the booking will be treated as a cancellation and charged at 100% of the original fee.

3. Cost Adjustments

Where postponed training is rescheduled more than 3 months after the original date, MTD training reserves the right to review and adjust fees, materials, or trainer arrangements to reflect changes in cost or availability.

4. Trainer Availability

MTD will use reasonable efforts to secure the originally assigned trainer. If not possible, a suitably qualified alternative will be offered. MTD does not guarantee specific trainer availability for rebooked dates.

5. Failure to Rebook

If rebooking terms are not met (i.e., dates not confirmed within 4 weeks or delivery not completed within 6 months), MTD reserves the right to invoice the full training fee. No refund or credit will be issued unless otherwise agreed in writing.

Additional Costs for Cancellations

If the Client cancels, all pre-booked travel, accommodation, and venue hire made by MTD training as per the signed terms will be chargeable to the Client, in line with each supplier’s cancellation policy.

Supplier Forms & Onboarding

MTD will aim to complete any requested supplier forms within 14 days of receiving the request. If onboarding is delayed due to late notification, it may impact the agreed delivery timeline.

Force Majeure

MTD will not be held liable for any disruption caused by a Force Majeure Event. In such cases, we will explore alternative options where possible. If alternatives are unavailable, our standard cancellation and postponement terms will apply.

Force Majeure Event includes (but is not limited to): natural disasters, war, civil unrest, government action, epidemics/pandemics, and service interruptions. This does not include lack of resources, labour, or preventable circumstances.

Data Protection

MTD will only process data necessary to deliver the agreed training/services. We will not share data with any third parties without written consent.

All delegates are added to MTD’s Management or Sales Academy and our ‘Hints & Tips’ email list (included in the programme cost). You can unsubscribe at any time or request removal by emailing [email protected].

MTD retains personal data in line with our GDPR policy, available on request.

Subcontractors

MTD does not subcontract data processing. Our associate trainers are contracted directly and bound by confidentiality agreements.

Trainer access to delegate names, work emails, phone numbers, and job roles may be required to support delivery. Clients may opt out by informing MTD when signing the terms.

Modern Slavery Statement

MTD opposes all forms of modern slavery and human trafficking in accordance with the UK Modern Slavery Act 2015. We respect the principles of freely chosen employment and responsible business practices.

A copy of our Anti-Slavery & Human Trafficking Policy is available upon request.