Communication Skills Training

Overview | Communication Skills Training Course

Communication skills training is a course designed to improve the single most important factor in business success. Poor communication costs large companies millions each year in lost productivity, according to research cited by SHRM. The biggest challenges often arise not from what is said, but from how it is interpreted.

For managers, developing communication skills alongside management training creates a stronger foundation for leading teams and building trust.

This course is about learning to manage that interpretation. It shows you how to prevent the misunderstandings that create friction and waste time by using a structured approach to communication.

The training is essential for professionals at all levels, from new team members wanting to make an impact to senior leaders who need to align their organisation. As a specialist in this field, MTD Training is a provider of communication skills training that gives you a practical toolkit for every professional interaction you will have.

Course Content

Here is an example of an in-house, customised course we can deliver for you. You can take it exactly as is, or we can adapt it to match your team’s needs.

Foundations of Effective Communication

• Understand what makes communication truly effective and what happens when it breaks down.
• Identify common barriers (e.g. perception, culture, attitude) and learn ways to overcome them.
• Explore the roles of verbal, non-verbal communication, tonality, and body language.
• Practice listening techniques and questioning skills to uncover what people really mean.

Giving & Receiving Feedback

• Explore models of constructive feedback and what distinguishes helpful vs unhelpful feedback.
• Learn how to use the Situation-Behaviour-Impact (SBI) framework to give feedback that sticks.
• Practice receiving feedback gracefully such as how to respond, adapt, and use it for growth.

Handling Difficult Conversations & Challenging Situations

• Recognise different personality types and how to engage with each in challenging circumstances.
• Learn assertion: how to stand your ground without becoming aggressive.
• Develop strategies for maintaining composure and objectivity in difficult interactions.

Holding Difficult Conversations

• Identify the kinds of difficult conversations you may encounter in your role.
• Prepare effectively: planning, structuring the message, choosing the right setting.
• Delivering hard messages with clarity, empathy, and impact.
• Shifting perspectives to help influence behavior or change.

Conflict Resolution

• Understand various types of conflict and how they typically arise in teams.
• Learn different conflict-management styles and when each is useful.
• Practice responses to strong emotions and unexpected reactions.
• Use dialogue-based approaches to move from disagreement to resolution.

Making It Real: Action Planning

• Reflect on what you’ll do more of, less of, start doing, and stop doing in your communication.
• Set goals for applying what you’ve learned in real conversations.
• Support for follow-up: maintaining momentum, tracking progress, adjusting tactics.

Key Features

Communication Skills Training

Improve clarity, confidence and impact in every interaction. Our training is hands-on, practical, and built to help you communicate more persuasively and listen more effectively.

Embed the Learning

We don’t just teach communication: we help you practise it, embed it in your daily work, and gain confidence speaking up, providing feedback, handling hard conversations.

Certification

All our solutions are assured by the Institute of Leadership and Management and are CPD certified – ensuring the training meets recognised, high professional standards.

What Learners Say

Our participants often report greater confidence, clearer communication, and stronger relationships at work. See what others say in our independent Feefo reviews.

Ongoing Support

You’ll receive 3 months access to our Skillshub eLearning platform, plus email and phone follow-up to help you apply and refine your communication skills over time.

Similar Learners

Ideal for those who want to communicate clearly, whether in meetings, presentations, or day-to-day conversations. Many participants share similar communication challenges, so you’re not alone.

FAQs about Communication Skills Training

What Is Communication Skills Training?

Communication skills training is a course that teaches you a practical set of tools for every type of professional interaction.

It moves beyond common sense to provide repeatable techniques for listening, speaking, and writing more effectively. The course covers the full range of communication, from your body language and tone of voice to the words you choose in an email. Strong communication is also a central focus of leadership training, since the ability to influence, guide, and align people depends on how clearly a leader communicates.

A core part of the training is learning how to manage meaning. This is about making sure your message is received exactly as you intended, preventing the costly errors and friction that come from misinterpretation. As a specialist, MTD Training is a provider of communication skills training that focuses on these real-world, practical applications.

The aim is to give you the confidence that in any situation, from a team meeting to a client negotiation, you can express yourself clearly and achieve your desired outcome.

What Does The Training Cover?

The training covers three critical areas: listening to understand, speaking with clarity, and handling difficult conversations.

These areas are closely connected to presentation skills training, since the ability to listen, structure messages, and handle tough questions is just as important when speaking to an audience as it is in one-to-one conversations.

First, you will learn a more advanced way to listen. We teach you a framework known as the Levels of Listening, which helps you move beyond just hearing the words to a deep, empathetic level of listening that allows you to uncover what a person is truly trying to say.

Next, you will learn how to structure your own message to be more persuasive. The course teaches you how to build a logical and compelling case for your ideas by applying the principles of Aristotle’s Rhetorical Triangle. This is a timeless model for building a case that is both logical and emotionally resonant.

Finally, you will learn how to handle the most challenging conversations. We provide you with specific, practical models like the Situation-Behaviour-Impact framework for giving feedback that is objective and non-confrontational. This makes it far more likely to be heard and acted upon, not rejected.

What Are The Key Benefits?

The key benefits of communication skills training are a significant increase in productivity, stronger working relationships, and greater personal influence.

This is a hard business benefit. Research from McKinsey shows that team productivity improves by 20 to 25% with effective communication.

This comes directly from fewer mistakes, less rework, and more efficient meetings. For this reason, strong communication is always a central part of training courses for managers, since clear dialogue and influence are vital to leading teams successfully.

Good communication is also the foundation of a positive work culture. When people feel heard and can resolve conflicts constructively, trust and morale improve, which is a key factor in employee retention and having a place where people want to work.

Finally, the training gives you the tools to be more persuasive. This is critical for managers who need to get their team on board with new ideas, salespeople who need to win clients, and anyone who needs to get buy-in for their projects. It’s a foundational skill for professional success.

Who Is This Training For?

This course is built for people in several common professional situations.

• For the Technical Expert: It is for the technical expert who is brilliant in their field but struggles to explain complex topics simply to a non-technical audience. The training gives you the tools to bridge that gap in understanding.
• For the Manager or Leader: It is also for the manager or leader. You might need to have difficult performance conversations, delegate tasks more clearly, or motivate your team with a compelling vision. This course provides the structure and confidence to handle all of those high-stakes interactions.
• For Any Professional Wanting More Impact: Finally, our communication skills training is for any professional who feels they are not being heard in meetings, struggles to build rapport with clients, or wants to increase their confidence and assertiveness in a professional way. It is a foundational skill for career progression in any role.

Make An Enquiry

Please call us on 0333 320 2883, email us at info@mtdtraining.com or complete our form below with any questions that you may have and we will get back to you.