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Challenging Conversations Webinar

Challenging Conversations Webinar

Ready to go. 45 minutes through to 2 hour versions available.
 

Overview

We all have to hold difficult conversations at one point or another.

They could include giving some negative/corrective feedback to an individual or having to break bad news to a group of workers.

Some find it easier than others but with the right technique and strategy you can approach these conversations in a more structured and planned way so they reduce the amount of stress that they place on you.

Objectives

By the end of this workshop, you will be able to:

  • Describe why we find it difficult to hold challenging conversations
  • Plan out a conversation using a specific structure to follow
  • Understand the fundamentals of giving constructive feedback and being objective
  • Become more assertive in your communications
  • Understand different types of people and how to handle each one

Workshop Outline

Duration: 45 minutes through to 2 hour versions available.

Materials: Virtual handouts provided to work through

  • Objectives of this workshop
  • Why people find it difficult to have tough conversations with others
  • Understanding the DNA of difficult conversations
  • How to give feedback in the right way
  • Understanding how people react to feedback – the DAWA stages
  • Positioning difficult conversations – planning and preparation
  • Delivering difficult conversations and messages – structure
  • Understanding different people types/styles and how to tailor your approach
  • 6 types of assertion
  • Dealing with aggression

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We Can Delivery A Customised Webinar Or You Can Attend A Scheduled LIVE Open Webinar

If there are a number of you then it will be more effective for us to design and delivery a webinar based around your exact requirements.

With this we can tailor the content and cover exactly what you need.

Just get in touch with us and we will create a no obligation webinar proposal for you along with the fees which will include the content, duration, your webinar facilitator and the structure of the workshop.

If you’re looking to attend a webinar along with others from different organisations then we do have an Open Course Webinar Schedule that we recommend that you check.

We offer two LIVE management webinars that cater to different needs and levels of experience.


CPD Certificate

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CPD Accredited

This webinar is CPD Certified (Continued Professional Development.) This gives you the assurance that it is of the very highest standard.

Upon completing the webinar all attendees will receive a formal CPD certificate for their records.


This Session Includes

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Pre-Session Activity
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Polls & Questions
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Hand Up Q&A

 

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Interactive Exercises
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Case Studies & Examples
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Recorded For Future Playback

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Customise Your Webinar

We can add, take out or amend any content that you like to make sure that we design and deliver your webinar EXACTLY as you want it.

Please contact us on 0333 320 2883 or email [email protected] to discuss your requirements


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Make An Enquiry

Please call us on 0333 320 2883

Email us at [email protected] or complete our online form below with what you are looking for and what you would like to achieve and we will get back to you with a free, no obligation proposal along with the costs.