Tips, advice and musings to help you improve your management
and leadership skills
December 9, 2016
Businesses must stay ahead of the game, and, as such, continuous improvement must be implemented.
However, doing this is no easy task, and one that takes time and effort to study the latest developments, decide if they are right for the organisation, and then make sure they are sustainable. Learn More
November 30, 2016
No one likes speaking to an angry person, but this scenario is even more difficult to handle when the person is a client of yours.
This is a unique relationship where you have to tread very carefully to make sure the client is left happy, lest they take their business elsewhere. Learn More
November 28, 2016
It’s beneficial for managers to think of ways to motivate their staff; however, it is just as vital to consider how you may unintentionally be demotivating them.
Are you doing either or both of the following two things that causes your team members to lose their drive to succeed? Learn More
November 23, 2016
Training is a constant task for any manager; in addition to educating new employees about the organisation’s procedures, innovation and change also demand that existing employees be trained on a fairly consistent basis.
What is frustrating for many employers is that traditional training sessions don’t seem to work for employees, as they either tune out completely, or focus on their mobile devices instead of listening to the material presented.
November 21, 2016
How do you attract high performers to your organisation, and what is your strategy for keeping them?
Simply offering higher-than-average salaries and bonuses is not enough in today’s labour market, where great candidates often find themselves the subject of bidding wars amongst several companies. Learn More
November 17, 2016
Making improvements to customer service can provide many advantages to a business.
First, by offering a more helpful, faster and friendlier experience to customers, a company can benefit from higher sales, less returns and overall happier clients. Learn More
November 14, 2016
Every year, employers have the same problem, how to top last year’s Christmas party.