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Operations Departmental Manager Level 5 Apprenticeship

Management training courses designed around your EXACT REQUIREMENTS
and the business outcomes that you want to achieve

Operations/Departmental Manager
Level 5 Apprenticeship

Ideal for managers responsible for operational and departmental goals.
 

Select from Workshops, Virtual, Coaching or Self-Study

If you have a team of managers who are responsible for managing a department, other teams or projects then this level 5 programme can help.

It’s aimed at middle level and senior managers who need to achieve department or operational goals and objectives.

This programme provides all of the essential knowledge, skills and behaviours that are required to be a successful modern-day leader.

Our programmes are not chalk and talk! We can customise the style, the format and the delivery of the programme to suit your organisation – it will be a complete bespoke solution so your learners and organisation achieve real, tangible benefits from it.

Some of our employers prefer face to face workshops, others prefer virtual sessions and some prefer the programme to be delivered as action learning sets. You can combine all three or add virtual coaching, self-study and online learning into the mix!

We’ll work with you to determine what is best for you.

This programme is fully customisable.

Make an Enquiry

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What Will Your Managers Improve?

Knowledge & Skills

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  • Operational Management
  • Project Management
  • Leading People
  • Managing People
  • Building Relationships
  • Communication
  • Finance
  • Awareness Of Self
  • Management Of Self
  • Decision Making

Behaviours

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  • Takes Responsibility
  • Inclusive
  • Agile
  • Professionalism

Programme
Delivery Options

We’ll use a mix that works for your organisation


Face to Face Masterclasses

Virtual Masterclasses

Digital Learning

Virtual Coaching

Action Learning Sets

Self Study

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CUSTOMISED & UNIQUE

Developing Your Programme

Key to the success of your apprenticeship programme will be for our team to work in partnership with you to develop your programme so that it reflects your mission, values and behaviours, harnesses core working practices, terminology and that it is relevant to each and every learner and their role.

Working in partnership with our curriculum experts we will develop a programme that is unique to your organisation and your learners.

The programme will be designed around your exact requirements to ensure that you receive real, tangible outcomes that can be evidenced in the workplace – whether that’s in a physical office or if your learners work from home.

Below is some further information about the Operations/Departmental Manager Level 5 programme.


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BLENDED APPROACH

Programme Structure

This programme has been designed in a way that will maximise the performance of each learner. Learning the theory of a topic is great but it’s what the learner does to embed the learning and actually use it, that matters most.

All learning is reinforced with ongoing coaching, online resources and off-the-job activity to bring it all to life.

Each part of the programme supports the learner to apply their knowledge and skills via INTENT – IMPLEMENT – IMPACT.

  • What did they plan to change?
  • What did they change and how?
  • What impact did it make?

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Onboarding & Induction
Initial workshop and event about the programme and how to get a high grade.

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Practical Learning Events
These can consist of workshops, masterclasses, virtual training, action learning sets, projects or coaching.

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Digital Learning
To take in-between learning events and to help embed the learning. Self-study and in the flow of work resources.

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Ongoing Reviews
Held between the learner, employer and skills coach to monitor progress and to make any adjustments.

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End Point Assessment
End of programme assessment. Consists of activities like observations, evidence, tests and discussions.

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Skills Individual Learning Plan
Creation of a pre-programme learning and development plan. Includes goal setting and actions.

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Regular Coaching Sessions
One to one development with a designated skills coach. Covers skills and an assessment progress review.

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Off-The-Job Training
20% of the learner’s total working hours is used for “off-the-job” learning and development activities.

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Support & Help
Our designated skills coaches will always be on hand to help your learners all throughout the programme.

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Apprenticeship
Learners gain a pass, merit or distinction from their end point assessment based on their results.


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PRACTICAL & ENGAGING LEARNING

Tailored Blended Learning Programmes

Our programmes have been structured in a way so we can design and deliver them in a format to suit your exact requirements and ways of working.

Whether you have 1 learner or a group of 10, we can create a practical and engaging programme using a various mix of blended learning approaches.

Below are some core content outcomes for each of the main areas of the programme. We will work with you upfront to decide which delivery method and approach will be right for your learners.


Core Content
Outcomes

Select from workshops, virtual, coaching or self-study options

No minimum numbers for cohorts. The minimum is 1!

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Learning & Behavioural Styles

  • Informal and formal learning
  • Learning styles models
  • Learning agility

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Personal & Professional Development

  • Behavioural styles
  • Reflection skills
  • Emotional Intelligence

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Organisational Culture & Strategy

  • Culture, diversity and inclusion
  • Strategy, goals and plans
  • Organisational values

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Leadership Styles & Cross-Teams

  • Leadership models and theories
  • Leading multiple & cross-teams
  • Effective delegation

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Team Building & Development

  • Recruitment
  • Coaching, mentoring and motivation
  • Performance management

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Communication & Feedback Skills

  • Interpersonal skills
  • Barriers to communication
  • Providing and receiving feedback

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Chairing Team Meetings

  • Types of meetings and their purpose
  • Roles during the meeting
  • Presentation and facilitation skills

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Building Relationships

  • Building trust
  • Negotiation and influencing
  • Conflict Management

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Operational Planning & Management

  • Creating/delivering operational plans
  • Managing resources
  • Resilience & accountability

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Planning the Project Proposal

  • Operational Project Planning
  • Project life cycle
  • Project Management tools

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Delivering the Operational Project

  • Project time management tools
  • Critical date analysis
  • Problem solving

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End Point Assessment Preparation

  • Planning and preparation
  • Practice and techniques
  • One on one help and guidance

Programme Details

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Length Of
Programme

 

We’ll create a development schedule that aligns with your business requirements and availability of your people. Typically this programme takes between 18 to 24 months to complete.

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Entry
Requirements

 

Learners will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship.

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Need Maths &
English Support?

 

Learners will be supported to develop and improve their English and maths skills prior to sitting their Functional Skills exams by our specialist functional skills trainers.

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Developing Knowledge,
Skills & Behaviours

 

Achieved through a blended delivery mix that is right for your organisation – workshops, virtual, coaching, self-study & action learning sets. Or mix and match.

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Personalised Skills
Coaching & Support

 

Learners will be required to demonstrate their skills, knowledge and behaviours in the work setting. This activity will be supported by one of our experienced skills coaches.

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End Point
Assessment

 

Throughout their apprenticeship journey, learners will be given support to develop their understanding and approach to completing their end point assessment.

Make an Enquiry

Programme Brochure

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Apprenticeship Programmes
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View our existing training programmes and those we have in the pipeline.

Funding & Incentives
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Understand the funding available for levy and non-levy employers.

Training Needs Analysis
Training Needs Analysis

Find out how to run a TNA within your organisation to identify skills gaps.


Get In Touch!

If you have got some training requirements in mind please call us on 0333 320 2883 or complete the online form below and tell us about what they are and we’ll get back to you with some options and costs.