Operations Departmental Manager Level 5 Apprenticeship

Ideal For Managers Who Have Operational & Department Goals

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Who Is This Programme For?

This programme is ideal for managers who run departments, other teams, or projects.

It’s aimed at middle level and senior managers who need to achieve department or operational goals and objectives. If you’re not at that level please check out our Team Leader Apprenticeships, commercial Team Leader Training and Supervisor Courses.

It will cover all the essential knowledge, skills and behaviours that are required to be a successful modern-day department head/operations manager.

Our programmes are completely flexible in terms of delivery with minimum numbers of 1! We can run this as an internal in-house training programme for a cohort or we can use our eco-delivery method all through virtual training and online coaching enabling us to run the programme on a personalised, individual basis.

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What Will You Learn?

Being an effective department head or operations manager means that you need to be able to juggle many balls up in the air at the same time. There are the people management skills that you need, the various projects and workstreams that you are responsible for and of course, the key performance indicators that you need to achieve.

This programme will provide you with the knowledge, skills, and behaviours so you can excel at what you do to deliver operational plans, manage resources effectively and lead and develop the talent within your department.

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How Will You Learn?

This is a 18-month programme and with our flexible delivery model, the choice is yours on how you’d like to learn.

If you have several managers within your organisation that have the same needs then we can run this programme as a cohort with a mixture of face to face, virtual and/or blended sessions – we’ll work with you to determine the right mix. Conversely, we can run this as an individual programme.

Our eco-delivery model is a mixture of regular one-to-one virtual training and online coaching sessions removing the need for learners to leave the office or their home.

Learner & Employer Feedback

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The programme has been very insightful and engaging – full of detailed discussion and real examples based off my current workload.

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Supply Chain & Business Analyst,
Augean PLC

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Through the programme, we are already implementing new ideas into the everyday which are improving our processes.

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Learning & Development Manager,
Flogas Limited

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I can see a real change in my learner and how they are approaching tasks, conversations and strategic thinking.

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HR Director,
Dakota Hotels

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I’m enjoying the programme and can see the application of my learning in my day-to-day role.

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Project Coordinator,
H Davis Consultancy Ltd

Delivery Options

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Cohort Delivery

In-house, customised delivery for a number of you from the same company. Choose from face to face, virtual and online delivery methods.

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Individual Learner

Monthly 2 hour virtual training and coaching sessions for individual learners. Flexible, remote learning that is personalised to your role.

Core Content
Learners Will Cover

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Learning & Behavioural Styles

  • Formal vs informal learning
  • Learning styles and models
  • Behavioural styles

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Personal & Professional Development

  • Emotional intelligence
  • Stress management
  • Self-reflection skills

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Management Of Self

  • Time management
  • Prioritisation
  • Effective delegation

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Problem Solving & Decision Making

  • Identifying problems and their causes
  • The problem solving process
  • Decision making techniques

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Operational Management

  • The functions of management
  • Strategic and tactical planning
  • Approaches to operational planning

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Business Development

  • Continuous improvement tools
  • Change management models
  • Planning for change

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Building Relationships

  • Stakeholder management
  • Collaborative working
  • Conflict resolution

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Project Management

  • Project management tools
  • Issue management and mitigation
  • Monitoring and evaluating a project

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Finance & Compliance

  • Cash flow, forecasting and budgeting
  • Profit and loss and the balance sheet
  • Financial governance and regulation

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Leading People

  • Leadership vs management
  • Leadership styles
  • Leading multiple and remote teams

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Motivation & Coaching

  • Motivation in the workplace
  • Skills of an effective coach
  • Coaching models

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Organisational Culture & Diversity

  • Factors in creating culture
  • Impacts of culture
  • Equality, diversity and inclusion

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Developing High Performing Teams

  • Characteristics of high performance
  • Hackman’s five factor model
  • Tuckman’s group development

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Talent Management

  • Recruitment and selection
  • Onboarding and induction
  • Talent management models

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Interpersonal Skills & Feedback

  • Transactional Analysis
  • Communication skills
  • Giving constructive feedback

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End Point Assessment Preparation

  • Planning and preparation
  • Practice and techniques
  • One-to-one help and guidance

Make An Enquiry Today

Please complete our enquiry form with your requirements or give our team a call.

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Programme Structure

This programme will been designed and delivered in a way that will maximise the performance of each learner. Learning the theory of a topic is great but it’s what the learner does to embed the learning and actually use it, that matters most.

All learning is reinforced with ongoing coaching, online resources and off-the-job activity to bring it all to life.

Each part of the programme will support each learner to apply their knowledge and skills via INTENT – IMPLEMENT – IMPACT.

  • What did they plan to change?
  • What did they change and how?
  • What impact did it make?

Each Learner

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Onboarding & Induction
Initial workshop and event about the programme and how to get a high grade.

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Skills Individual Learning Plan
Creation of a pre-programme learning and development plan. Includes goal setting and actions.

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Practical Learning Events
These can consist of workshops, masterclasses, virtual training, action learning sets, projects or coaching.

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Regular Coaching Sessions
One to one development with a designated skills coach. Covers skills and an assessment progress review.

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Digital Learning
To take in-between learning events and to help embed the learning. Self-study and in the flow of work resources.

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Off-The-Job Training
20% of the learner’s total working hours is used for “off-the-job” learning and development activities.

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Ongoing Reviews
Held between the learner, employer and skills coach to monitor progress and to make any adjustments.

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Support & Help
Our designated skills coaches will always be on hand to help your learners all throughout the programme.

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End Point Assessment
End of programme assessment. Consists of activities like observations, evidence, tests and discussions.

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Learners gain a pass, merit or distinction from their end point assessment based on their results.

Programme Brochure

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Get In Touch!

If you have got some training requirements in mind please call us on 0333 320 2883 or complete the online form below and tell us about what they are and we’ll get back to you with some options and costs.