Who Is This Programme For?
This programme is ideal for managers who run operations, departments and other teams.
It’s aimed at middle level and senior managers who need to achieve department or operational goals and objectives. If you’re not at that level please check out our Team Leader Apprenticeships or our Management Training commercial solutions.
This programme covers all the essential knowledge, skills and behaviours that are required to be a successful modern-day department head/operations manager.
Our programmes are completely flexible in terms of delivery with minimum numbers of 1!
If you’re a levy paying employer you can use your levy funds for this programme. If you’re an SME with an annual wage bill of less than £3 million then you can receive 95% funding towards it.
Make An Enquiry Today
Please complete our enquiry form with
your requirements or give our team a call.
Overview
What Will You Learn?
Being an effective department head or operations manager means that you need to be able to juggle many balls up in the air at the same time. There are the people management skills that you need, the various projects and workstreams that you are responsible for and of course, the key performance indicators that you need to achieve.
This programme will provide you with the knowledge, skills, and behaviours so you can excel at what you do to deliver operational plans, manage resources effectively and lead and develop the talent within your department.
How Will You Learn?
This is a 18-month programme and with our flexible delivery model, the choice is yours on how you’d like to learn.
If you have several managers within your organisation that have the same needs then we can run this programme as a cohort with a mixture of face to face, virtual and/or blended sessions – we’ll work with you to determine the right mix. Conversely, we can run this as an individual programme.
Our eco-delivery model is a mixture of regular one-to-one virtual training and online coaching sessions removing the need for learners to leave the office or their home.
Learner & Employer Feedback
The mentoring with an impartial third party (my Skills Coach) has been invaluable in shaping my perspective on effective management practices and has significantly enhanced my operational management skills.
The apprenticeship has supported improvements within the team to reduce errors, drive motivation and improve productivity.
I’m finding the programme very interesting and have learned a lot of practical skills based on sound theory. My confidence as a leader is improving, and I find delegating and leading change easier as a result.
The programme has continuously been engaging, relevant and high quality and support has been available wherever I’ve needed it.
Make An Enquiry Today
Please complete our enquiry form with
your requirements or give our team a call.
Delivery Options
In-house, customised delivery for a number of you from the same company. Choose from face to face, virtual and online delivery methods.
Monthly 2 hour virtual training and coaching sessions for individual learners. Flexible, remote learning that is personalised to your role.
Core Content
Learners Will Cover
- Setting career goals
- Conducting a personal SWOT
- Gaining feedback from others
- Time management
- Prioritisation
- Effective delegation
- Transactional Analysis
- Communication methods and techniques
- Giving constructive feedback
- Identifying problems and their causes
- The problem-solving process
- Decision making techniques
- Stakeholder management
- Collaborative working
- Conflict resolution
- Understanding business development
- Identifying opportunities for improvement
- Continuous improvement tools
- Types of change
- Change management models
- Planning for change
- Project life cycles
- Project initiation
- Risk management
- Project management tools
- Issue management and mitigation
- Monitoring and evaluation
- Cash flow, forecasting and budgeting
- Profit and loss and the balance sheet
- Financial governance and regulation
- Leadership vs management
- Leadership styles and approaches
- Leading diverse and inclusive teams
- Motivation in the workplace
- Coaching vs mentoring
- Coaching models
- Understanding learning and development
- Identifying team training needs
- Developing team performance
- Recruitment and selection
- Managing performance
- Talent management models
- Organisational policies and procedures
- Compliance and its impact
- Delivering sustainability
- Factors in creating culture
- Impacts of culture
- Equality, diversity and inclusion
- Organisational goals and strategy
- Strategic and tactical planning
- Approaches to operational planning
- Planning and preparation
- Practice and techniques
- One-to-one help and guidance
Make An Enquiry Today
Please complete our enquiry form with
your requirements or give our team a call.
Programme Structure
This programme will been designed and delivered in a way that will maximise the performance of each learner. Learning the theory of a topic is great but it’s what the learner does to embed the learning and actually use it, that matters most.
All learning is reinforced with ongoing coaching, online resources and off-the-job activity to bring it all to life.
Each part of the programme will support each learner to apply their knowledge and skills via INTENT – IMPLEMENT – IMPACT.
- What did they plan to change?
- What did they change and how?
- What impact did it make?
Each Learner
Receives
Initial workshop and event about the programme and how to get a high grade.
Creation of a pre-programme learning and development plan. Includes goal setting and actions.
These can consist of workshops, masterclasses, virtual training, action learning sets, projects or coaching.
One to one development with a designated skills coach. Covers skills and an assessment progress review.
To take in-between learning events and to help embed the learning. Self-study and in the flow of work resources.
20% of the learner’s total working hours is used for “off-the-job” learning and development activities.
Held between the learner, employer and skills coach to monitor progress and to make any adjustments.
Our designated skills coaches will always be on hand to help your learners all throughout the programme.
End of programme assessment. Consists of activities like observations, evidence, tests and discussions.
Learners gain a pass or distinction from their end point assessment based on their results.
Current Programmes
Get In Touch!
If you have got some training requirements in mind please call us on 0333 320 2883 or complete the online form below and tell us about what they are and we’ll get back to you with some options and costs.