Who Is This Programme For?
Whether you are liaising with customers in a sales support role or working with internal stakeholders as a business administrator, our Business Administration Level 3 apprenticeship will help you improve your business support and administration skills.
Learners will be provided with the knowledge, skills, and behaviours to excel in their career being able to improve the efficiency of their organisation, supporting functional areas and providing the highest levels of value.
Our programmes are completely flexible in terms of delivery with minimum numbers of 1!
We can run this as an internal in-house training programme for a cohort or we can use our eco-delivery method all through virtual training and online coaching enabling us to run the programme on a personalised, individual basis.
What Will You Learn?
This programme covers all the essentials of a Business Administrator’s role to include problem solving, stakeholder management, planning and organising meetings.
It will develop your business knowledge and skills whilst you undertake and lead a project to implement/adapt a new or existing process or procedure, using appropriate tools to scope, plan, monitor and report on success.
The programme will cover all the essential knowledge skills and behaviours that are required to become a successful Business Administrator that can support progression to management.
How Will You Learn?
This is a 12-to-18-month programme and with our flexible delivery model, the choice is yours on how you would like to learn.
If you have several employees within your organisation that have the same needs then we can run this programme as a cohort with a mixture of face to face, virtual and /or blended sessions- we will work with you to determine the right mix. Conversely, we can run this as an individual programme.
Our eco-delivery model is a mixture of regular one to one virtual training and online coaching sessions removing the need for learners to leave the office or their home.
Learner & Employer Feedback
In-house, customised delivery for a number of you from the same company. Choose from face to face, virtual and online delivery methods.
Monthly 2 hour virtual training and coaching sessions for individual learners. Flexible, remote learning that is personalised to your role.
Learners Will Cover
- Formal vs informal learning
- Learning styles and models
- Identifying your learning style
- Communication methods and models
- Types of behaviour
- Transactional analysis
- Managing meetings
- Giving briefings
- Conducting presentations
- Organisational culture
- Vision, mission and goals
- Organisational strategy and values
- Prioritising tasks
- The Pareto Principle
- Time management models
- Motivation models
- Characteristics of effective teams
- Team roles and group development
- Project life cycles
- Setting SMART objectives
- Cost benefit analysis
- Project planning and initiation
- Managing and monitoring risk
- Project evaluation
- Stakeholder mapping
- Stakeholder management
- Negotiation skills
- Compliance and data protection
- Health and safety
- Equality, diversity and inclusion
- Purpose and value of supply chain
- Market and competitor analysis
- Economic environment
- Five steps to solving problems
- Identifying problems and their causes
- Implementing solutions
- Change management models
- Reactions and resistance to change
- Planning and communicating change
- Planning and preparation
- Practice and techniques
- One-to-one help and guidance
This programme will been designed and delivered in a way that will maximise the performance of each learner. Learning the theory of a topic is great but it’s what the learner does to embed the learning and actually use it, that matters most.
All learning is reinforced with ongoing coaching, online resources and off-the-job activity to bring it all to life.
Each part of the programme will support each learner to apply their knowledge and skills via INTENT – IMPLEMENT – IMPACT.
- What did they plan to change?
- What did they change and how?
- What impact did it make?
Initial workshop and event about the programme and how to get a high grade.
Creation of a pre-programme learning and development plan. Includes goal setting and actions.
These can consist of workshops, masterclasses, virtual training, action learning sets, projects or coaching.
One to one development with a designated skills coach. Covers skills and an assessment progress review.
To take in-between learning events and to help embed the learning. Self-study and in the flow of work resources.
20% of the learner’s total working hours is used for “off-the-job” learning and development activities.
Held between the learner, employer and skills coach to monitor progress and to make any adjustments.
Our designated skills coaches will always be on hand to help your learners all throughout the programme.
End of programme assessment. Consists of activities like observations, evidence, tests and discussions.
Learners gain a pass, merit or distinction from their end point assessment based on their results.
Get In Touch!
If you have got some training requirements in mind please call us on 0333 320 2883 or complete the online form below and tell us about what they are and we’ll get back to you with some options and costs.