Business Administration Level 3 Apprenticeship

Improve Your Administration & Business Support Skills

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Who Is This Programme For?

Whether you are liaising with customers in a sales support role or working with internal stakeholders as a business administrator, our Business Administration Level 3 apprenticeship will help you improve your business support and administration skills.

Learners will be provided with the knowledge, skills, and behaviours to excel in their career being able to improve the efficiency of their organisation, supporting functional areas and providing the highest levels of value.

Our programmes are completely flexible in terms of delivery with minimum numbers of 1!

We can run this as an internal in-house training programme for a cohort or we can use our eco-delivery method all through virtual training and online coaching enabling us to run the programme on a personalised, individual basis.

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What Will You Learn?

This programme covers all the essentials of a Business Administrator’s role to include problem solving, stakeholder management, planning and organising meetings.

It will develop your business knowledge and skills whilst you undertake and lead a project to implement/adapt a new or existing process or procedure, using appropriate tools to scope, plan, monitor and report on success.

The programme will cover all the essential knowledge skills and behaviours that are required to become a successful Business Administrator that can support progression to management.

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How Will You Learn?

This is a 12-to-18-month programme and with our flexible delivery model, the choice is yours on how you would like to learn.

If you have several employees within your organisation that have the same needs then we can run this programme as a cohort with a mixture of face to face, virtual and /or blended sessions- we will work with you to determine the right mix. Conversely, we can run this as an individual programme.

Our eco-delivery model is a mixture of regular one to one virtual training and online coaching sessions removing the need for learners to leave the office or their home.

Learner & Employer Feedback

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As part of this programme, my learner has been working on a project to identify how we can improve our processes to increase profitability and ensure maximum margins are achieved. He is motivated and really confident to pass on his knowledge and learning to others to help them in their role.

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Sales Support Team Leader,
CDW UK Limited

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I am enjoying my apprenticeship, as it’s given me the opportunity to expand my knowledge outside of what I would have learnt in my current job role. The support I receive from my Skills Coach is great, and she makes me feel comfortable to confide in her. I have learnt and achieved so many things which have been vital in my role.

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Business Administration Apprentice,
Oxygen Finance

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I’m enjoying the programme and can see the application of my learning in my day-to-day role.

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Project Coordinator,
Evolve CM Limited

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The apprenticeship has helped my learner better understand our business targets and where we need to focus to improve. He’s showing a lot of interest in areas outside of his core role and you can see his passion for his role shine through in his apprenticeship work.

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Cinema Manager,
Odeon Cinemas Limited

Delivery Options

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Cohort Delivery

In-house, customised delivery for a number of you from the same company. Choose from face to face, virtual and online delivery methods.

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Individual Learner

Monthly 2 hour virtual training and coaching sessions for individual learners. Flexible, remote learning that is personalised to your role.

Core Content
Learners Will Cover

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Learning Styles

  • Formal vs informal learning
  • Learning styles and models
  • Identifying your learning style

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Workplace Communication

  • Communication methods and models
  • Questioning and listening skills
  • Confident and assertive communication

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Understanding Organisations

  • Organisational types and functions
  • Organisational strategy and values
  • Organisational and team structures

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Team Working

  • Relationship building
  • Characteristics of effective teams
  • Team roles and productivity

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Record & Document Production

  • Using relevant IT packages and systems
  • Creating business documents
  • Recording and analysing data

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Managing Meetings

  • Manging diaries and organising events
  • Minuting meetings and note taking
  • Actioning planning and logging

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Time Management & Organisation

  • Prioritising tasks
  • The Pareto Principle
  • Time management models

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Project Management Skills

  • Project management principles
  • Scoping, planning and monitoring projects
  • Supporting project quality and performance

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Stakeholder Management

  • Identifying internal and external stakeholders
  • Communicating with stakeholders
  • Negotiation and influencing skills

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Legislation & Regulation

  • Compliance and data protection
  • Equality, diversity and inclusion
  • Organisational policies and procedures

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Researching & Reporting

  • Understanding the marketplace
  • Market and competitor research
  • Reporting on trends and changes

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Problem Solving & Decision Making

  • Five steps to solving problems
  • Identifying problems and their causes
  • Implementing solutions

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Quality & Improvement

  • Task management and process administration
  • Identifying process and quality improvements
  • Sharing best practice and role modelling

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End Point Assessment Preparation

  • Planning and preparation
  • Practice and techniques
  • One-to-one help and guidance

Make An Enquiry Today

Please complete our enquiry form with your requirements or give our team a call.

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Programme Structure

This programme will been designed and delivered in a way that will maximise the performance of each learner. Learning the theory of a topic is great but it’s what the learner does to embed the learning and actually use it, that matters most.

All learning is reinforced with ongoing coaching, online resources and off-the-job activity to bring it all to life.

Each part of the programme will support each learner to apply their knowledge and skills via INTENT – IMPLEMENT – IMPACT.

  • What did they plan to change?
  • What did they change and how?
  • What impact did it make?

Each Learner

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Onboarding & Induction
Initial workshop and event about the programme and how to get a high grade.

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Skills Individual Learning Plan
Creation of a pre-programme learning and development plan. Includes goal setting and actions.

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Practical Learning Events
These can consist of workshops, masterclasses, virtual training, action learning sets, projects or coaching.

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Regular Coaching Sessions
One to one development with a designated skills coach. Covers skills and an assessment progress review.

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Digital Learning
To take in-between learning events and to help embed the learning. Self-study and in the flow of work resources.

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Off-The-Job Training
20% of the learner’s total working hours is used for “off-the-job” learning and development activities.

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Ongoing Reviews
Held between the learner, employer and skills coach to monitor progress and to make any adjustments.

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Support & Help
Our designated skills coaches will always be on hand to help your learners all throughout the programme.

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End Point Assessment
End of programme assessment. Consists of activities like observations, evidence, tests and discussions.

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Learners gain a pass or distinction from their end point assessment based on their results.

Programme Brochure

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Current Programmes

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Middle & Senior Leaders
Middle & Senior Leaders

Project Management
Coming Soon

Business Support & Service
Business consultation

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Get In Touch!

If you have got some training requirements in mind please call us on 0333 320 2883 or complete the online form below and tell us about what they are and we’ll get back to you with some options and costs.