The European Foundation for Quality Management (EFQM) Excellence Model is based on the premise that excellent results with respect to performance, customers, people and society are achieved through partnerships, resources and processes. The model explains performance gaps and identifies improvement directions. I’ve used it a...
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What Makes An Ideal Manager? I’ve asked that question of many people on courses and they all come out with different answers, which is what should be expected. There are so many opinions about this subject, simply because it is so subjective! However, the truth...
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