The European Foundation for Quality Management (EFQM) Excellence Model is based on the premise that excellent results with respect to performance, customers, people and society are achieved through partnerships, resources and processes.
The model explains performance gaps and identifies improvement directions. I’ve used it a number of times to determine the future direction of my company, and it consists of a few fundamental elements:
Results not only reflect how well an organisation is performing, but also measure a company’s performance from perspectives like customer focus and social results.
What does it require from a management and leadership point of view? Well, here’s a list of management requirements:
There are many other ways that the model recognises the professionalism of a company, and I would suggest you take a look at how your position could benefit from looking at this recognised tool for development. The EFQM Excellence Model provides core elements for the effective analysis, assessment, structure, improvement and management of a business, and I would recommend you find out more about it to determine how your strategies could be improved in the future.
Originally published: 11 January, 2012
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