“How can we create consistent leadership across mixed-experienced teams?”

What They Needed

Mirus is a non-profit organisation dedicated to supporting people with learning disabilities to live independently, contribute to their communities and enjoy full citizenship rights. The organisation had managers and team leaders with varied levels of experience, backgrounds and leadership styles, which led to inconsistency in how teams were managed.

They identified the need to:

Establish a consistent approach to people management across all levels
Equip every manager and team leader with core leadership tools
Replace outdated or informal management habits with professional, reliable practices
Improve confidence in handling performance, communication and team development
Ensure alignment to organisational values and the expectations of a care-led environment

In short: How do we create a consistent and professional management standard across a diverse group of leaders?

What We Did

We designed and delivered a two-day Essential Management Skills course, tailored to reflect both the leadership responsibilities and the values-driven purpose of the organisation.

The programme covered the key management disciplines required to create consistency in approach, including:

Leadership for success and clarity of direction
Time management and prioritisation
Effective delegation and workload organisation
Coaching and constructive feedback
Performance management conversations
Clear and confident communication
Handling conflict appropriately
Building high-performing, collaborative teams

The course focused on practical behaviour-based learning, helping managers move away from informal habits and towards consistent, professional leadership practices.

The Difference It Made

93%

Quality of programme design and relevancy

94%

Quality of programme design and engagement

95%

Helpfulness and skill level of trainer

91%

Relevancy of course to management role

22%

Increase in confidence level of managers

As feedback was measured against the five standard impact criteria, managers reported positive improvements across all areas.

Quality of programme design: 3.7/4 – viewed as clear, structured and directly linked to everyday management situations
Quality of programme delivery: 9.4/10 – facilitators were praised for being engaging, relatable and creating a safe learning space
Helpfulness and skill level of trainer: 9.5/10 – recognised for building confidence and making topics easy to apply
Relevance to management role: 91% of participants rated the training as “very relevant” to their current responsibilities
Increase in confidence level: +22% average uplift in confidence to manage people professionally and consistently

The training successfully gave all managers a shared leadership toolkit, helping Mirus remove unstructured practices and move towards a more unified and values-aligned management culture.

Got Something In Mind?

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