The good thing with virtual meetings is that you can focus intensely on the faces on screen. They giveaway all kinds of clues as to what they are really thinking without them knowing. We’re always taught that we must always listen to our staff and...
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Let’s take a closer look at a manager’s interpersonal roles.. As a manager, your interpersonal roles will be dictated by the type of position you hold. Lower level managers will have different interpersonal roles than middle management. (more…)
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I recall a customer years ago who I would describe as ‘difficult’. No matter what I said, she interrupted me. No matter how I tried to appease her, she wouldn’t listen. (more…)
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Today we’re going to take a look at the differences between communication and interpersonal skills and how to improve each one. Now you might be thinking that they are one and the same thing but hear me out here and I’ll explain why they are...
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We’ve all come across those situations where we think we’ve communicated effectively and yet it’s obvious there’s been some mis-interpretation or mis-understanding. No matter how well we think we communicate, barriers exist, and it’s necessary to not only understand what they are and why they...
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Excellent communication in the office is imperative. What you say (and what you don’t say) to your employees greatly influences the corporate culture, their satisfaction with work, productivity levels and loyalty to the company. Some say that with texting, emails and “Whatsapping” that the art...
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There are 4 well known listening styles that people employ depending on the type of person that they are and what primarily motivates them. We discuss these 4 main listening styles in the infographic below to help you work out what style you are most...
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Customer service is imperative for establishing and maintaining a loyal customer base. In organisations where employees interact with clients directly, managers need to train staff to provide excellent customer service. (more…)
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Collins English Dictionary describes ‘soft skills’ as ‘desirable qualities for certain forms of employment that do not depend on acquired knowledge: they include common sense, the ability to deal with people, and a positive flexible attitude’. Certainly, the connotation is that someone who has common...
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Nothing develops your staff more effectively and longer lasting than coaching. Coaching is a process. It is a process to help facilitate the transition from where you are now to where you want to be. (more…)
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Many surveys have shown that growth and development are two of the driving forces behind people’s engagement at work, helping them benefit and get rewarded for the hard work and effort they put into their jobs. How do people benefit from that extra discretionary effort?...
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Experienced managers know all too well the frustration that occurs when an employee doesn’t listen to them. There are stellar employees who understand everything from the first time and carry out the instructions to a tee. (more…)
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