Leadership

Tips & advice to help you improve your performance

 

Using the Holidays to Your Advantage

The holidays are a great time of year, especially if you are in sales. Yes, you heard me correctly. I refuse to believe that the holiday season is an acceptable excuse for anyone – whether in customer service, management, or sales – to slack off.…

Learn More

If Carlsberg Made Managers…

I get asked all the time about what makes an outstanding manager or leader. I actually think it’s a combination of skills as it depends on the circumstances but overall, in my opinion, it’s someone who understands themselves and who can understand others to get…

Learn More

Some People Are Leaders And Others Are Followers

That’s just the way it is! Some people seem to take to leadership and managing others like a duck takes to water. Others need to be guided and told what to do. Now if you get a “follower” in a “leaders” position then this can…

Learn More

Paying Attention to Leadership

As a leader you’ll find one of your greatest challenges will be getting people to pay attention to you, your ideas, and what you have to say. This is especially true if you’re a new manager and others aren’t particularly ready to accept you. Your…

Learn More

The Expectations Placed on Leaders

One of the most difficult adjustments a new manager can make is moving from a customer service or team member role into a management or team leader role. The reason? The expectations placed on him or her shift significantly and it is often difficult to…

Learn More

Lessons for Leaders

It’s pretty safe to say that throughout the course of my career I’ve had quite a number of experiences, both good and bad. As a leader, manager, and salesman I’ve had to learn how to work and communicate with people on many different levels. I…

Learn More

Are You a Fearless Leader?

As a manager in a leadership position you may find yourself constantly struggling with the idea that you need to keep everyone happy all the time. Perhaps you’re worried that if your employees or coworkers aren’t happy they won’t do their jobs or their deadlines…

Learn More

Three Important Leadership Tools

It’s one thing to be the manager of a department or workgroup, but it takes a very special person to be a leader. While popular sayings would have you believe that leaders are born and not made, I do believe it’s possible for anyone with…

Learn More

5 Tips for Developing Your Leadership Potential

Anyone can be a leader – at least the kind that tells other people what to do. It takes a truly special person, however, to be the kind of leader that others want to follow. In order to be successful as a manager you should…

Learn More

Improving Your Leadership Skills

As a manager, you must act as a leader at all times. Your employees and team members will look up to you for advice, assistance, and sometimes to merely examine how you react to certain situations within the workplace. As you grow and evolve as…

Learn More

Effective Leadership

I received an email from Lisa Jenkins last week wanting some advice on how to get the best out of her team. Lisa is a newish manager working in a call centre. Here’s what she asked: (more…)

Learn More

Management v Leadership

So what’s the difference between management and leadership? We get this question on almost every management training course that we run! (more…)

Learn More