Management

Tips & advice to help you improve your performance

 

How To Replace Old Management Thinking with New Leadership Ideas

Often on our coaching and consultancy programmes, the discussions come round to new ways of thinking; that is, what do today’s managers do that yesterday’s managers didn’t? It’s an intriguing question and one that would fill many books with the myriads of answers that could…

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The Wrong One: Why David Moyes Had To Go

As a neutral football supporter watching the Premier League this season, the demise of Manchester United has been absolutely wonderful to watch. Seeing them lose at home on a regular basis and watching the once smug Stretford End cry into their pies in the stands…

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Video – Different Styles Of Management

What type of manager are you? What’s your dominant management style? Watch this video to learn what the different styles of management are. (more…)

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Ever Been Caught Speeding? Are ‘Rules For Fools’?

According to BBC News our British ‘Spies’ are to be allowed to speed under changes to the UK motoring laws. MI5 and MI6 officers currently have to abide by the rules of the road even if national security is threatened. Under new legislation they will…

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Moving From ‘Player’ To ‘Manager’

This blog was inspired by an article I read this week by Ann Francke the chief executive of the CMI. The article finished with these words, “Avoid the temptation to wander on to the field.” What preceded this was a piece about the importance of…

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Best Of 2013: Our Most Popular Management Tips For This Year

With 2013 drawing to a close, the team at MTD wanted to share with you the top 10 articles from the MTD Management Training blog this year. (more…)

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Using Customer Service Metrics, What Would ‘Your Management’ Score?

I love this graph and use it all the time when teaching customer service skills. It really highlights just how hard organisations need to work to keep customers satisfied. It also highlights and reinforces the old saying that “Bad news travels faster than good”. I…

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Respect, Stop Assuming You Have It & Start Earning It!

A lot of managers confuse respect with authority and then wonder why their people don’t always do what they have asked them to do. Managers are appointed to positions of authority but nobody can ever be appointed respect. Respect is never given, instead it is…

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Remembrance Day

Today is 11th November 2013 and is Remembrance Day. The day in Commonwealth countries (since the end of World War I) we observe remembrance for the members of our armed forces who have died in the line of duty. (more…)

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What Qualities Should You Look For When Training New People?

As someone that has spent over 30 years in management and business ownership I have been responsible for training many new starters. About three years ago I had an epiphany that I would like to share with you. (more…)

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What Leaders & Managers Can Learn From Their Satnav

I would be very surprised in 2013 if any driver has never used a satellite navigation aid. Let’s face it, they are generally brilliant at providing us with clear instructions, usually in both a visual and audible format. They warn us of dangerous stretches of…

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How To Be A Constructive Manager

Are you destructive or constructive in your approach to managing people? Destructive managers are critical and negative which demolishes moral, confidence and motivation. (more…)

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