The Management Blog
Tips & advice to help you improve your performance
Yes – the purple dinosaur who’s been either your own or your child’s best friend?
“Barney & Friends” is one of the finest examples of diversity that comes to mind.
With the perfect representation of all ethnicities, genders and varying age groups – Barney couldn’t really go wrong when it came to inclusion! Learn More
As a customer service manager, it is not a question of whether you will have to deal with customer complaints, but how you will deal with them.
Although you should treat each complaint individually, you should have a strategy in place for handling complaints to leave the client happy, but also protect your organisation and brand.
What makes us who we are?
Naturally, it’s a mixture of our genetic makeup and our nurtured experiences.
Some of our responses are based on our genes, but many of them are learned as we go along in life, conditioned in the main by who we meet, what we do and how we interpret what happens to us.
Incoming employees, departing bosses, new software, company merges, new initiatives… these are all changes in a company that cause both employees and processes to go through transitions.
These changes can lead to stress, a host of unknowns and chaos to break out in the workplace.
One of the biggest determinants of your success as a leader is the performance of your team.
You are not just required to delegate tasks and monitor quality, you are in charge of the way they work on projects, how fast they are able to so, how invested they are in their work and how loyal they are to the Learn More