The Management Blog

Tips & advice to help you improve your performance

 

International Business

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How To Manage Diversity Effectively In The Workplace

Photo thumbsRemember Barney?

Yes – the purple dinosaur who’s been either your own or your child’s best friend?

“Barney & Friends” is one of the finest examples of diversity that comes to mind.
 

With the perfect representation of all ethnicities, genders and varying age groups – Barney couldn’t really go wrong when it came to inclusion! Learn More

Unhappy customers refusing contract

3 Don’ts When Dealing With A Customer Complaint

Unhappy customers refusing contractAs a customer service manager, it is not a question of whether you will have to deal with customer complaints, but how you will deal with them.

Although you should treat each complaint individually, you should have a strategy in place for handling complaints to leave the client happy, but also protect your organisation and brand.

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Inside The Mind Of Richard Branson & What We Can Learn From It

Virgin PlaneWhat makes us who we are?

Naturally, it’s a mixture of our genetic makeup and our nurtured experiences.

Some of our responses are based on our genes, but many of them are learned as we go along in life, conditioned in the main by who we meet, what we do and how we interpret what happens to us.

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Clock with year change

MTD Training’s Top 10 Blog Posts Of 2018

Clock with year changeWith 2019 around the corner, it’s time to look back and reflect on what you have achieved this year… 

Maybe you  kicked off your new coaching and mentoring programme? Or  finally started setting SMART objectives for your employees? 

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Step 1 - Step 2 - Step 3 Concept

What Is The Best Change Management Strategy?

Step 1 - Step 2 - Step 3 ConceptIncoming employees, departing bosses, new software, company merges, new initiatives… these are all changes in a company that cause both employees and processes to go through transitions.

These changes can lead to stress, a host of unknowns and chaos to break out in the workplace.

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Businessman thinking at work

How To Make Decisions That Will Affect Your Team

Businessman thinking at workMaking a decision can be hard enough when it comes to yourself, but double as difficult when it comes to decisions that affect other people.

However, a big part of a manager’s job description is doing just that.

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Business woman keeping calm at desk

How To Keep Calm When An Employee Messes Up

Business woman keeping calm at deskAs a manager, your employees’ wins are your wins, but also, their fails are also your fails.

It can be extremely frustrating when your employee makes a mistake, especially if you feel that they should have known better.

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Manager closely managing team concept

How To Manage Your Teams Performance

Manager closely managing team conceptOne of the biggest determinants of your success as a leader is the performance of your team.

You are not just required to delegate tasks and monitor quality, you are in charge of the way they work on projects, how fast they are able to so, how invested they are in their work and how loyal they are to the Learn More