The Management Blog
Tips & advice to help you improve your performance
Collins English Dictionary describes ‘soft skills’ as ‘desirable qualities for certain forms of employment that do not depend on acquired knowledge: they include common sense, the ability to deal with people, and a positive flexible attitude’.
Certainly, the connotation is that someone who has common sense and a positive attitude is thought of as having good ‘soft skills’. But it can and does go deeper.
A great leader needs to have certain traits to be successful.
One of the most important ones is the ability to be assertive.
When trying to improve leadership skills, managers often focus on delegation, communication and time management.
However, an important skill that every boss needs to possess in order not only to be respected, but liked, is empathy.
One of the worst situations an employer may face is when a valued staff member suddenly quits.