Interpersonal Skills

Tips & advice to help you improve your performance

 

The 3 Different Types Of Interpersonal Roles

Let’s take a closer look at a manager’s interpersonal roles. As a manager, your interpersonal roles will be dictated by the type of position you hold. Lower level managers will have different interpersonal roles than middle management. (more…)

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What Are Soft Skills And Why Are They Important?

Collins English Dictionary describes ‘soft skills’ as ‘desirable qualities for certain forms of employment that do not depend on acquired knowledge: they include common sense, the ability to deal with people, and a positive flexible attitude’. Certainly, the connotation is that someone who has common…

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The Difference Between Being Assertive & Aggressive (Which One are You?)

A great leader needs to have certain traits to be successful. One of the most important ones is the ability to be assertive. (more…)

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3 Ways The Best Managers Can Improve Their Empathy Skills

When trying to improve leadership skills, managers often focus on delegation, communication and time management. However, an important skill that every boss needs to possess in order not only to be respected, but liked, is empathy. (more…)

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The 3 Main Warning Signs That Your Employee May Quit

One of the worst situations an employer may face is when a valued staff member suddenly quits. Even if a standard two-week notice is provided, it may not nearly be enough time to find a suitable replacement, train that person, and resume work flow without…

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Managing Your Mood As A Manager

How much does change of mood affect your team? Extremely positive and upbeat one moment as things seem to be going well and then something goes wrong which brings you down again. (more…)

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Tips For Managers Who Can’t Say No

As a manager, you always want to do your best for yourself and others. Seldom do you want to reject your team members’ requests for assistance, as you feel you are there to help and if you don’t, you aren’t being the helpful or doing…

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How To See From A Different Perspective

I was reading about a case where the arbitration organisation, ACAS, were brought in to a dispute between two parties in an organisation, to help sort it out. One statement in the article intrigued me. (more…)

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How to Give Feedback that Really Works

Giving feedback is one of the most under-rated forms of communication in management. If you don’t give quality feedback, or do it too seldom, you are, in effect, instituitionising mediocrity within your workplace. (more…)

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Do You See Yourself As Others See You?

Have you ever done something that you know didn’t live up to your personal values or standards? Duh, well yeah, of course! If you have, how have you explained away the reasons? What’s really interesting about humans is when we try to explain something unusual…

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The Structure of Real Rapport

You know that the best way to influence another person is to build rapport first. The best way to do this with integrity and honesty is through a process called Matching. Matching is the process where you adjust the same aspects of your external behaviour…

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How to Discover What People Expect of You

As a manager, how do you discover what people expect you to do? What feedback do you want that will help you improve your game and create opportunities for expansion in the future? The best way yet found to increase knowledge is to ask questions.…

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