As Elton John eloquently put it, “Sorry seems to be the hardest word”. Why is it difficult for some managers to admit mistakes, learn from them and move on?
Much of it has to do with how they think they will be viewed by others if the have to say ‘sorry’. With some other managers, it is how they will make themselves feel if they have to admit to an error. They don’t have the self-confidence or the security within themselves to own up to doing something wrong or erroneous.
So, what’s the best way of handling this kind of situation if you decide that the best and right thing to do is admit it and deal with it? Here’s a quick checklist that might help:
Whatever the reasons for you having to say sorry, the stresses we are all under can push us too far sometimes. Accept responsibility, decide that you would like to clear the air and show humility, and you may lay the foundation for trust to be rebuilt.
p.s. Oh, and one last thing…learn from what you did and see if you can stop it happening again. Sorry, I missed that one out!
Originally published: 20 June, 2012