When conflict arises in the workplace it can be a very difficult situation to deal with, and as a manager it is ultimately your responsibility to help resolve the situation as quickly and effectively as you can. Each person will have their own way of reacting to and dealing with conflict situations, and this short video gives you MTD’s top tips on conflict management to help you resolve the situation and restore harmony to the work place as soon as possible.
Looking for more help with conflict management? Try this article:
Head of Training