HOW TO GIVE FEEDBACK
I am sometimes asked “If there was just one thing that a team could
do to improve its overall performance, what would it be” ?
There is little doubt in my mind: the ability to deliver and receive personal feedback in a constructive way. When I run a training session on giving and receiving feedback, I always ask the following question:
“If you were doing something that was annoying / upsetting /or just racks others off, and you didn’t know what it was, would you like to know”?
Having run this session hundreds of times by now, the answer is always “yes”
So do we always do it? No!
There are all sorts of things which get in the way.
Reasons I have been given are:
- Fear the reaction, which might range from tears to violence
- Fear the consequences, especially if I want to tell my
- Fear of losing a friendship, your best friend will seldom
give honest feedback for this reason
- Fear of damaging the good working relationship we have
developed over time
But these are only our perceptions, which seldom produce these reactions in reality, and remember, all people would like to know!
And we are not just talking about negative feedback, positive feedback seems to be something that we seldom give either. Why don’t we do that?
Reasons I have come across are:
- It’s not within our culture
- We don’t need to tell someone they are doing well…they
will know that themselves!
But when I ask people if they like receiving positive feedback, they almost always say yes.
So is it possible to learn a technique to overcome these difficulties?
YES is the answer!
One of the most useful and practical ways I have discovered (and it works for me) is to try this.
Before delivering some feedback that may be described as negative, think about something positive that you have seen the person doing.
For example if you have sat through a presentation that actually took twice as long as it should have done, going to someone and just saying it was far too long, is not very helpful
Next, always offer an alternative that they might like to consider.
Deliver the feedback in a structure of:
1. What I liked
2. What I disliked
3. What I might do differently
So the technique in practice might sound like:
I really liked the way you used the different graphics within your presentation….
What concerned me though was the length of time you took to complete each section…..
In future can you try to cover the content, but considerably reduce the amount of time it takes
This is a technique that can be learned, but there is only one way to learn how to do it effectively – by delivering it.
Often something happens between what we want to say, and what we actually say when faced with a real situation and the person sat in front of us. However, providing the feedback is genuine, sincere, and meant to help the recipient improve, by practicing, it will become second nature to you – trust me I have been practicing and improving for a good while now!
We also condition people about giving us feedback.
If someone has plucked up courage to give us feedback and we meet that feedback by being either very defensive about our actions or aggressive towards them, what are they likely to do next time? Pretty obvious answer to that!
So how should we respond?
If like me, your natural reaction to negative feedback can be defensive, no matter how well it is being delivered, the approach I have learned is simply to say “thank you” and nothing else at this stage. When the emotions have subsided, and you appear to be a little more rational in your thinking, this is the time to go back and ask a few questions for clarification.
You then have a choice:
Is the feedback valid and could I or should I do something about it if it is?
Is it just one person’s opinion and not substantiated by others, in which case I could just set the feedback aside.
But by just saying thank you I have ensured that the individual won’t be put off from giving me some feedback in the future.
So try it and practice it – it IS a skill that can be learned and will definitely improve the relationships and working practices within your team.
We have got a lot of useful articles on How To Give Feedback on our blog.
Get In Touch!
If you have got some training requirements in mind please call us on 0333 320 2883 or complete the online form below and tell us about what they are and we’ll get back to you with some options and costs.