David McClelland was an American professor at Wesleyan University and Harvard in the United States before he died in 1998. While at Harvard, he spent more than 20 years studying the way people are motivated and how they address their achievements and needs. After years…
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Coaching, as I’m sure you’re aware, is much different than mentoring. When you coach an individual you have a certain level of responsibility for him learning certain definable functions so that he can complete his work tasks effectively and on goal. The SURE model is…
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Let’s cut right to the chase today. A performance model is a vision of what a company expects to achieve. In order to attain those goals the company must perform in a specific manner. This takes a great deal of research, planning, and implementation. The…
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Managing and rewarding performance isn’t something you can wake up one morning and decide to do. The system used to manage the performance of your employees must be carefully constructed and include several important checkpoints. First, it’s important for your employees to have a clear…
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Back in 1960, a gentleman by the name of Douglas McGregor published a book known as “The Human Side of Enterprise.” In his book he shared some in-depth analysis of the way human beings behave in the workplace. He developed two distinct models: Theory X…
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No matter what type of business you’re in, one fact remains true. You have customers and those customers expect to receive products or services from you in a timely and professional manner. So how do you ensure this happens? You put systems in place that…
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As we move forward with our study of different management styles I thought it would be a good idea to briefly discuss the management cycle. The management cycle is akin to the backbone of an organisation. Managers make plans, monitor the results, explain the outclime,…
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Organisational effectiveness is important to the success of any business, whether it is product or service oriented. The key to organizational effectiveness, however, is something we refer to as self awareness. This self awareness needs to come from the top of the organisation and flow…
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We’ve spent a lot of time exploring different management models, but one that should be included at the end of any new project is the debrief cycle. Just as a project begins, it must also end, but it shouldn’t simply drop off the face of…
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The Service Cycle is crucial to the success of any business. Customer service is a skill that should be considered at every stage of customer interaction, not just after a product has been sold. There are five main stages within the service cycle. These include:…
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Developed by Robert Dilts, the concept known as Dilts Logical Levels was actually adapted by a series of neurological tests and concepts designed by an anthropologist known as Gregory Bateson. Robert Dilts took that research and applied it to what is now considered to be…
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According to a man named Berenschot, there are seven key forces that drive things to occur within the universe. Without these seven things, the human race would not be motivated to move forward. These seven things are: • Necessity. Necessity creates a sense of…
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