When new managers are appointed, employers often evaluate their technical skills or industry-related experience before hiring them. However, managers need other valuable skills to effectively lead teams to do their jobs, as well. (more…)
Learn More
Managers must have good communication skills to run a successful organisation and lead effective teams. However, it has been identified that people have different communication styles, each one having its own advantages and disadvantages. (more…)
Learn More
Many people prefer a silent place to gather their thoughts when they work. This is why most companies create offices for their managers, allowing them to have their own spaces. (more…)
Learn More
There are distinct types of managers, different kinds of employees and various types of jobs, all of which may require a different approach to leadership. (more…)
Learn More
Not so long ago, the era of broadcast media was when information was pushed on us. We had little choice on what we saw or experienced when we were watching training videos…whatever was on the film or in the book, we had little input or...
Learn More
Meeting and talking with others is an excellent way of honing your thinking skills and becoming a person that others seek out for advice and information. So here are some ideas when we want to improve our hit rate when conversing with someone. (more…)
Learn More
Strange question? Maybe. Few people actually think about the style they adopt when they are listening to another person. But there is value in doing so, and I’d like to share some ideas that may help your communications in the future. (more…)
Learn More
We do many communication exercises on our courses, and delegates like them because they are fun, easy to assimilate and transfer into the workplace, and give them an opportunity to improve this important skill in a safe environment. Here are some exercises we use. Take...
Learn More
You have to exert influence in many ways on different people many times a day, whether it’s your boss, customers, staff, stakeholders, suppliers, colleagues or others. When you think about it, persuading is just another form of selling. If you need to influence another person,...
Learn More
I saw that very funny sketch on TV the other day, where commedians Ronnie Barker and Ronnie Corbett acted out a communication mismatch scene that epitomises so effectively how so much business is conducted today. Put your speakers or headphones on, press the play button...
Learn More
Click on the cover below for the SPECIAL REPORT Communication barriers exist all around us. Misinterpretations abound in our discussions with team members. We delete, distort and generalise information in every conversation. And yet we think we clearly understand what others are saying and...
Learn More
Take a moment and write down what you think I mean when I mention the word ‘Quality’. Go on, get a pen and write down your definition of the word. Now do the same for the words ‘Customer satisfaction’. (more…)
Learn More
