Although it is impossible to pinpoint the one thing that sets apart a great manager from a mediocre one, there are clearly different skills, ideas and opinions that set apart effective leaders from ineffective ones.
The question that we get asked the most in our management training courses for “What are the top skills that a manager should have?”
Below are the 17 top management skills that you should add to your virtual toolbox in order to improve your leadership abilities.
The ability to speak coherently, voice your thoughts eloquently and interact with others in an effective manner.
The ability to actively listen to your colleagues and clients, hearing what they are saying and understanding their main points.
3) Non-verbal skills
Reading beyond the spoken word to gauge a person’s eye movements, posture, facial expression and rate of speech, and what they may mean.
Breaking down comprehensive company goals in order to assign tasks to the employees that are best suited to complete them.
5) Emotional intelligence
Being empathetic, being able to read another party’s emotions and respond in an appropriate manner.
Not keeping things from your team, but involving them in the department’s goals, issues and concerns.
Being able to recruit talented people and help employees work together in a positive and collaborative manner.
8) Problem resolution
Understanding that conflict is inevitable in the office, and can actually be positive if handled properly; knowing how to handle conflict and help employees overcome problematic situations.
9) Decision making
Not being afraid to make important decisions, and trusting yourself enough to make educated decisions in a short amount of time.
10) Presentation skills
Knowing how to share information with a group of people in an effective way, and knowing how to gauge their receptiveness and level of understanding.
Being able to help employees learn new skills and concepts by training them in new areas.
12) Anger management
Keeping your cool and remaining level-headed in stressful situations.
13) Strategic thinking
Being able to think beyond today to develop strategies to keep the company growing and staying competitive.
14) Change management
Not being afraid of change, and being able to manage employees and operations to make sure the changes are successful.
Knowing your employees enough to understand what drives them to succeed, and implementing ways to help them do their best work.
Knowing how to show your gratitude to your staff members about their hard work to make them feel valued.
17) Employee retention
Developing strategies to keep your star players loyal and enticing them to stay with the company.
Senior Management Trainer and Consultant