Assertiveness Training

In your everyday communications at work you need to be assertive when delegating, chairing, negotiating, motivating, selling, leading, disagreeing – you name it!

This 1-day in-house course concentrates on building up your assertiveness skills so no matter what position you hold you can communicate on an even footing and get your point across in a firm, concise and empowering manner.

You’ll feel more confident, have less stress and will get more done by being more assertive.

Below are indicative training topics.

Select which ones you would like to make up your course or tell us what you need.

Understanding Behaviour Types

• What is assertiveness?
• What are the benefits?
• The 4 types of behaviour
  • Passive
  • Passive aggressive
  • Aggressive
  • Assertive

Handling Behaviour Types

• Identifying and handling passive behaviour
• Identifying and handling aggressive behaviour
• Identifying and handling passive aggressive behaviour

Techniques For Being More Assertive

• Valuing yourself
• Understanding your inner voice
• Controlling your thoughts
• Assertive language
• Assertive body language
• 3 step model for being assertive
• Using “I” statements
• Empathy
• Escalation
• Asking for more time
• Using “I will”, “I want”, “I choose”
• Be a broken record
• Scripting

COMMERCIAL CLIENT EXAMPLES

NON-PROFIT CLIENT EXAMPLES