Assertiveness
Training

Being assertive is a learned skill. Learn how with this training course.

Assertiveness Training
Being assertive is a learned skill. Learn how with this training course.
 

Become More Assertive & Confident

Overview

Being assertive is one of the most important skills that you can have. In your everyday communications at work you need to be assertive when delegating, chairing, negotiating, motivating, selling, leading, disagreeing – you name it!

This 1-day in-house course concentrates on building up your assertiveness skills so no matter what position you hold you can communicate on an even footing and get your point across in a firm, concise and empowering manner.

Below are indicative training topics.

Select which ones you would like to make up your course or tell us what you need.


Indicative Content

Understanding Behaviour Types

  • What is assertiveness?
  • What are the benefits?
  • The 4 types of behaviour
    • Passive
    • Passive aggressive
    • Aggressive
    • Assertive

Handling Behaviour Types

  • Identifying and handling passive behaviour
  • Identifying and handling aggressive behaviour
  • Identifying and handling passive aggressive behaviour

Techniques For Being More Assertive

  • Valuing yourself
  • Understanding your inner voice
  • Controlling your thoughts
  • Assertive language
  • Assertive body language
  • 3 step model for being assertive
  • Using “I” statements
  • Empathy
  • Escalation
  • Asking for more time
  • Using “I will”, “I want”, “I choose”
  • Be a broken record
  • Scripting
CPD logo
 
All of our management training courses are CPD Certified.

This means that all participants will receive a CPD Certificate after taking this course.

There’s no additional cost for the certificate.

Get In Touch!

If you have got some training requirements in mind please call us on 0333 320 2883 or complete the online form below and tell us about what they are and we’ll get back to you with some options and costs.