Why was management invented? That seems a strange question, doesn’t it? Surely management isn’t an invention! Surely it developed in response to industrial needs and was built over a period of time! (more…)
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When asked to discuss the parameters managers use to assess their own and their department’s performance, the term ROI is often mentioned. While the returns on investment are critical to the success of any department, there is another measurement we sometimes fail to take into...
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It is never too early to start honing your management skills. Even if you are just starting out in your career, you should focus on establishing credibility and leadership skills to show your boss that you are a natural born leader. (more…)
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A conflict at work is inevitable at one time or another. Whether it is between yourself and another employee or between other colleagues, different attitudes and opinions mean that a disagreement is bound to come up. (more…)
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Modern leaders know that in order to get their employees to be loyal to their companies and work at their most productive levels, they need to engage with them. Engagement has been shown to be one of the most vital strategies a manager can achieve...
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If you are like most managers, you likely sit down at your desk at 8am, not looking up from documents and emails until lunchtime. However, new research from the Draugiem Group, a social networking firm, as reported by Chartered Management Institute, found that working for...
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Leading team members to improve their performance is probably the biggest topic of conversation that we have on our management courses. Most managers ask how they can encourage people to accept responsibility for their own performance, rather than having to force or tell people what...
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How do you become good at something? Most psychologists agree it’s repetition that makes something easy for us to do and that’s borne out by a study of our brain, which fires neurons in a repetitive way, called habituation. But when we do something so...
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Don’t think that Excel is just a spreadsheet. To excel at something is a pinnacle of achievement. Personal mastery begins with a vision of what you want to achieve in your life or at work. Some of us may have goals and objectives, but these...
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Many teams are actually just a group of people who happen to be working under the same roof. They may have similar jobs, work for the same company and aim for similar results, but are they all pulling in the same direction, meeting the same...
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We had an interesting discussion on a recent training course about how continuous improvement within a department can be supported. One manager on the course was implementing a Kaizen Programme and his main concern was that the structure of the organisation, and especially his team,...
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It’s been said that there are three types of people in business: – those who make things happen, those who watch things happen and those who ask “what the heck happened?”! At the start of each month, it’s a good time to analyse how you...
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