Management Blog

Tips & advice to help you improve your performance

Understanding The 3 Main Types of Customers

Today I’d like to focus a little bit on customer service: as a manager, it’s your responsibility to ensure your team is providing the best customer service possible, but at the same time it is very difficult to watch every single person you employ 100%…

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The Benefits of Empowerment

Hopefully by now you’re a little more comfortable delegating your authority and giving more work to your team members. As a manager, you should be free to not only focus on your own projects but on your human resource and training responsibilities as well. Delegating…

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The PACT Customer Service Model

Now that you’ve had a chance to determine whether or not your customer service team members have the skills necessary to get the job done, let’s take a look at a model you can follow while training and monitoring your group. The PACT customers service…

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The Three Types Of Change

They say that change is the only constant, and this phrase is especially relevant to the management world! We face change as managers every single day and we have the responsibility of guiding our teams successfully through these changes unscathed. (more…)

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The Four Levels of Learning

Everyone learns differently. It’s a fact of life and it’s unescapable. As you prepare for your next training session you’ll want to consider the different types of learners that may walk into your classroom. I’m not talking about the visual and auditory learners. Today I’m…

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Stress Management at Work: Time Management

So now that you’re able to recognize some of the signs of stress at work it’s time to figure out how you’re going to reduce that stress. Over the next couple of days we’re going to take a look at two areas of your job…

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Labour Turnover: 6 Ways It Benefits Your Organisation

As a manager or human resources employee you will find yourself passively concerned with employee turnover rates. Your company may not experience a huge turnover rate (which is a good thing), but if you do experience turnover it should not be viewed as a terrible…

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Measuring Team Effectiveness

You’ve spent months interviewing applicants, hiring new employees, and training each one to become an effective member of your team. You’ve spent a lot of time looking at each employee as an individual, but now it’s time to take a step back. Are all of…

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The Different Levels of Customer Service

Believe it or not, as a manager you have a responsibility to ensure that your team delivers top knotch customer service at all times. No one is excluded, whether he deals with the public or not. What most people don’t realize is that everyone is…

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Change Management: Types of Change

Before you can effectively manage change within your organisation you must realise that there several different categories of change. The three main types include: Developmental change Transitional change Transformational change (more…)

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Different Types of Business Goals

Goals are goals, true – but when you’re in business it’s important to recognize that there are several different types of goals to keep track of. For the most part therea re three main types of goals: Goals set at individual levels Goals set for…

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Performance Models

Let’s cut right to the chase today. A performance model is a vision of what a company expects to achieve. In order to attain those goals the company must perform in a specific manner. This takes a great deal of research, planning, and implementation. The…

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