Many psychologists have long argued over the impact of negative thoughts. All agree they have a powerful effect on you. They affect your attitude, your physiology, and your motivation. Your negative thoughts actually control your behavior. They can make you sweat, make a messy presentation…
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It’s Monday. If you are anything like me, you went to your office, booted up your computer, and immediately headed for your email inbox which was, very likely, flooded with extra emails from the weekend. But I have a problem. (more…)
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In the past we’ve had several conversations about knowledge and how to manage the knowledge you have within your ogranization. We’ve talked about auditing information, storing information, and even making sure it gets back out to those who need it. Today I want to talk…
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We’ve spoken several times about how important it is to build a great team. As managers we spend a lot of time focused on building a team and working as a team but we sometimes forget to step back and take a look at how…
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A very respected business theoriest known as Dr. Ichak Adizes outlined a very interesting theory regarding the life cycle corporations go through. Formally known as the Corporate Life Cycle Model, the theory contains 10 distinct stages each business must pass through as it moves from…
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To wrap up the week I’m going to talk a little bit about your mouth and how it pertains to body language. Your mouth gives away a myriad of incredibly signals but very few people realize, or have control over, the movements they make with…
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We’re going to continue our study of body language by taking a close look at the eyes. The eyes play a huge role in an individual’s ability to express himself. They send several different non-verbal cues and if you know how to read the eyes…
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As managers we are constantly looking for new and innovative ways to bring our team members together, allowing them to get to know each other in a laid back environment. The next time you have a team meeting, consider breaking your members into groups of…
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I get asked all the time about what makes an outstanding manager or leader. I actually think it’s a combination of skills as it depends on the circumstances but overall, in my opinion, it’s someone who understands themselves and who can understand others to get…
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As you grow as a manager you’ll quickly discover that there are not only different levels of management but different levels of authority as well. Several individuals on the same level of management (middle management, for example) may have similar job duties but one may…
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I thought we’d take a few minutes today to go over a few more tips designed to make your customer service relationships even stronger. Remember, great customer service should start from the first moment you make contact with a client or prospect. (more…)
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As a manager you are, of course, responsible for making decisions on a number of different levels. You’ve probably already figured out that your interpersonal and information management roles involve making decisions, but you have a number of other responsibilities as well. You have four…
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