As you grow as a manager you’ll quickly discover that there are not only different levels of management but different levels of authority as well. Several individuals on the same level of management (middle management, for example) may have similar job duties but one may...
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Today I’d like to focus a little bit on customer service: as a manager, it’s your responsibility to ensure your team is providing the best customer service possible, but at the same time it is very difficult to watch every single person you employ 100%...
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Hopefully by now you’re a little more comfortable delegating your authority and giving more work to your team members. As a manager, you should be free to not only focus on your own projects but on your human resource and training responsibilities as well. Delegating...
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They say that change is the only constant, and this phrase is especially relevant to the management world! We face change as managers every single day and we have the responsibility of guiding our teams successfully through these changes unscathed. (more…)
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As a manager or human resources employee you will find yourself passively concerned with employee turnover rates. Your company may not experience a huge turnover rate (which is a good thing), but if you do experience turnover it should not be viewed as a terrible...
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Believe it or not, as a manager you have a responsibility to ensure that your team delivers top knotch customer service at all times. No one is excluded, whether he deals with the public or not. What most people don’t realize is that everyone is...
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Before you can effectively manage change within your organisation you must realise that there several different categories of change. The three main types include: Developmental change Transitional change Transformational change (more…)
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Let’s cut right to the chase today. A performance model is a vision of what a company expects to achieve. In order to attain those goals the company must perform in a specific manner. This takes a great deal of research, planning, and implementation. The...
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Now that we’ve established how important it is to recognize organizational control, let’s take a closer look at the types of control that occur within the workplace. To start, there are four main categories that control falls into: Physical control – the amount of inventory...
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Developed by Robert Dilts, the concept known as Dilts Logical Levels was actually adapted by a series of neurological tests and concepts designed by an anthropologist known as Gregory Bateson. Robert Dilts took that research and applied it to what is now considered to be...
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While conflict is generally viewed as a negative term, there are some types of conflict that should be welcome within the workplace. Conflict is a natural reaction, especially in work groups where there are differing personalities, but conflict isn’t always bad. In some cases, conflict...
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According to a man named Berenschot, there are seven key forces that drive things to occur within the universe. Without these seven things, the human race would not be motivated to move forward. These seven things are: • Necessity. Necessity creates a sense of...
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