To View The Full Image click here We’ve all heard of Maslow’s Hierarchy needs but this is the modern and up to date version! (more…)
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A pep talk is intended to make someone feel more courageous or enthusiastic about something and in the business world it usually refers to their job! (more…)
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If you are a leader in a larger business or public sector organisation then you are probably not dealing with external clients on a regular basis. It is therefore easy (once you have agreed with them) to leave the policing of your customer service standards...
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Are you destructive or constructive in your approach to managing people? Destructive managers are critical and negative which demolishes moral, confidence and motivation. (more…)
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Being the ideal manager and achieving job satisfaction come high on many managers’ wish lists. So, what competencies do you need to master to be a great manager? Here are 7 top competencies for a manager to develop and work on and some additional resources...
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Becoming an effective and successful leader will require you to embody certain qualities that your team can follow and aspire to. These qualities can be learned and developed over time, so the first place to start is to understand what the top 10 qualities of...
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Before even considering someone for promotion it is recommended that you first know the reasons NOT to promote someone. These include; because they work hard, they need the money, you like them because they are like you or you want to stop them leaving! In...
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Conflict is a part of life and is as normal as breathing. As human beings we are so unique from each other with different needs that it is amazing we don’t have more disagreements! (more…)
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In the first two articles in this four part series we looked at how to manage people with the personality traits of analytical and then expressive people. These are two of four simple personality categories based upon those discussed in the book People Styles At...
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As the world gets smaller it becomes more common to manage people who come from different cultures. Whilst these different cultures may be represented in just one country it is also becoming more prevalent to have responsibility for people who live and work in other...
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The days of the manager who says, ‘My way or the highway!’ have certainly changed. Managing through fear belongs back in the dark ages when the autocratic manager was king. (more…)
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One of the most popular sessions we cover in our management training is managing poor performance. We are asked many questions about specific people in their teams who are just not performing as they should. (more…)
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