On our Management Training Courses we often find the most interesting discussions revolve around the section on Leadership styles, because many people have heard about them but haven’t really learned enough about them to build their knowledge and awareness of how to change styles when...
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Click on the cover below for the SPECIAL REPORT Communication barriers exist all around us. Misinterpretations abound in our discussions with team members. We delete, distort and generalise information in every conversation. And yet we think we clearly understand what others are saying and...
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What Makes An Ideal Manager? I’ve asked that question of many people on courses and they all come out with different answers, which is what should be expected. There are so many opinions about this subject, simply because it is so subjective! However, the truth...
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Regardless of how long you’re in management, there will come a time when you will have to face the prospect of offering some kind of discipline to a staff member. Although thought of as being punishment, discipline should be seen as a way of convincing...
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Jack Welch was a respected business leader and writer and is quoted as proposing these fundamental leadership principles (notably these principles are expanded in his 2001 book ‘Jack: Straight From The Gut’): (more…)
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It’s been said that there are three types of people in business: – those who make things happen, those who watch things happen and those who ask “what the heck happened?”! At the start of each month, it’s a good time to analyse how you...
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A very respected business theoriest known as Dr. Ichak Adizes outlined a very interesting theory regarding the life cycle corporations go through. Formally known as the Corporate Life Cycle Model, the theory contains 10 distinct stages each business must pass through as it moves from...
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As you grow as a manager you’ll quickly discover that there are not only different levels of management but different levels of authority as well. Several individuals on the same level of management (middle management, for example) may have similar job duties but one may...
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Today I’d like to focus a little bit on customer service: as a manager, it’s your responsibility to ensure your team is providing the best customer service possible, but at the same time it is very difficult to watch every single person you employ 100%...
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Hopefully by now you’re a little more comfortable delegating your authority and giving more work to your team members. As a manager, you should be free to not only focus on your own projects but on your human resource and training responsibilities as well. Delegating...
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They say that change is the only constant, and this phrase is especially relevant to the management world! We face change as managers every single day and we have the responsibility of guiding our teams successfully through these changes unscathed. (more…)
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As a manager or human resources employee you will find yourself passively concerned with employee turnover rates. Your company may not experience a huge turnover rate (which is a good thing), but if you do experience turnover it should not be viewed as a terrible...
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