As the world gets smaller it becomes more common to manage people who come from different cultures. Whilst these different cultures may be represented in just one country it is also becoming more prevalent to have responsibility for people who live and work in other...
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The days of the manager who says, ‘My way or the highway!’ have certainly changed. Managing through fear belongs back in the dark ages when the autocratic manager was king. (more…)
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One of the most popular sessions we cover in our management training is managing poor performance. We are asked many questions about specific people in their teams who are just not performing as they should. (more…)
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You will have heard of the roles that people play when they are in teams, and how those roles can be very beneficial to a team or can cause lots of problems. Members sometimes attempt to satisfy some individual needs that are irrelevant and often...
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Leading team members to improve their performance is probably the biggest topic of conversation that we have on our management courses. Most managers ask how they can encourage people to accept responsibility for their own performance, rather than having to force or tell people what...
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I was reading about a case where the arbitration organisation, ACAS, were brought in to a dispute between two parties in an organisation, to help sort it out. One statement in the article intrigued me. (more…)
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Not so long ago, the era of broadcast media was when information was pushed on us. We had little choice on what we saw or experienced when we were watching training videos…whatever was on the film or in the book, we had little input or...
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“An object at rest tends to stay at rest and an object in motion tends to stay in motion with the same speed and direction unless acted upon by an outside force” – Isaac Newton’s First Law of Motion. (more…)
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Do you like to influence people? Have you got knowledge of your subject to the extent that others could benefit from your experience? If so, you are or could be an effective expert that people take notice of and listen to. (more…)
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LandRover and BodyShop in the UK have led the way in a change process that has drawn attention from other companies and industries. It’s not a new concept, but one that has gathered momentum recently. (more…)
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I was reading an article by Margaret Heffernan about how to fire someone. She says it’s important to manage the exit with dignity and kindness. Your ability to do so can hugely improve your standing in the business and actually raise morale. She learned this...
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Recall your worst day at work, when events of the day left you frustrated, unmotivated by the job, and brimming with disdain for your boss and your organization. (more…)
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