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Assertiveness concept. The most successful person know how to say no.

How To Be Assertive When Saying ‘No’ To Others’ Demands

Assertiveness concept. The most successful person know how to say noThere are times when you face the dilemma of being asked to assist with a task or carry out a project when you simply don’t have the time to do so.

Your response to this request can have a huge impact not only on the time you have available to do your other work, but also on the relationship you have with the person asking.
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Man pushing the graph

How To Analyse And Improve A Team Member’s Performance

Man pushing the graphIf you’ve ever had issues with a team member’s performance, you will know how this issue can sometimes be difficult to discuss. Some managers say it’s easy to get someone to perform at a higher level; just tell them if they don’t improve, they’re out of here!
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Young masked business woman expressing different emotions

How To Manage An Extrovert

Young masked business woman expressing different emotionsHave you ever carried out one of those personality profiles that categorise you into a few ‘types’ of person?

One of these discusses if you are ‘extroversion’ or ‘introversion’ in your outlook.

That is, do you appear to be an extrovert in the workplace or are you more likely to keep yourself to yourself?
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Successful Business Team Congratulating Colleague

How To Appreciate The Value Of Every Team Member

Successful Business Team Congratulating ColleagueOnce, an old man in a village planted a tiny turnip seed and said to it ‘Grow, little turnip seed, grow big, strong and mighty’.

Well, his words must have done the trick because the turnip grew and grew, got stronger and bigger, until it was absolutely enormous.

He returned at the harvest time and decided it was the right time to pull up the turnip.
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The word of phrase autonomy in a dictionary.

How To Gain More Ownership And Commitment Through Autonomy

The Word Of Phrase AutonomyOne of the fundamental human needs we have at work is the ability to control our own approach to tasks.

If we are simply ‘doing a job’, it is not surprising that our motivation will soon atrophy and die.

What is it that makes us want to do this?

Why is this aspect of autonomy so important to us?
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Word writing text Empower Engage Enable Enhance. Business concept

What Is Employee Empowerment And Why Is It Important?

Word writing text Empower Engage Enable Enhance. Business conceptA recent report by Seibert, Wang and Courtright in Applied Psychology magazine carried out an analytical review of the consequences of team empowerment in organisations.

They concluded that ‘when employees feel empowered at work, it’s associated with stronger job performance, job satisfaction and commitment to the organisation’.

What, then, is empowerment in the workplace? Learn More

Angry young woman arguing talking on phone at home

How To Deal With Difficult Customers

Angry young woman arguing talking on phone at homeI recall a customer years ago who I would describe as ‘difficult’. No matter what I said, she interrupted me. No matter how I tried to appease her, she wouldn’t listen. Learn More

Businessman stop time isolated on white background

Simple Tips & Tricks To Common Time Management Problems

Businessman stop time isolated on white backgroundOf all the challenges we hear managers facing these days, the aspect of being able to manage their own time is very often top of the list.

It’s not because we have less time; it’s that the demands on us these days are so great, we have difficulty in identifying the best use of our time, and often submit to the ‘busy’ rather than the ‘effective’. Learn More