Management Blog

If you’re working with customers then it’s not a question of whether you will have to deal with customer complaints, but how you will deal with them. Although you should treat each complaint individually, you should have a strategy in place for handling complaints to leave the…

In times of virtual working distributing tasks out to your people can be challenging. Miscommunication can happen easily. The result? Your people start on the task and they don’t fully understand it.   But you’re relying on your team to be productive and efficient when it comes…

The good thing with virtual meetings is that you can focus intensely on the faces on screen.  They giveaway all kinds of clues as to what they are really thinking without them knowing. We’re always taught that we must always listen to our staff and…

  Thanks to COVID I think we all overdosed on virtual meetings! For the majority of us having NO face to face meetings during lock down was a new phenomenon.  In the past we’ve all complained about the number and frequency of meetings that we…

Just because your remote team is out of sight does not mean that they have to rely on self-directed learning methods to sharpen their skills or to improve what they do. There’s plenty of LIVE training and development that you can help them with and…

We get asked a lot about what are the best ways to manage remote teams, especially if they are located in different time zones. One of our main clients has team members in The Philippines as well as Mexico. The time difference can cause major…

No doubt you’ll be working on how to keep the lines of communication open between you and your team members while we go through these difficult times. Many of you will be in touch via phone, Zoom, Skype or other video conference software that will…

So you’re team are working remotely and you need to ensure the work is getting done and that they’re okay at the same time. It’s a tricky situation! When checking up, people feel judged and have to justify their time-spent and their results against pre-determined…

Have you heard of the DISC assessment? You may have carried out some psychological assessments in your time, and may be familiar with programmes such as the Myers-Briggs Type Inventory. This helps you see the kind of person you are, highlighting your strengths and development…

One of the new ideologies being seen in leadership models today is the concept of agile leadership. Agility conjures up the idea of nimbleness, dynamism and adaptability, and the mentality of today’s leader has to include the ability to be flexible in the confines of…

There’s little doubt that emotional intelligence is one of the areas businesspeople have heard of and know maybe a little about. But what is it about this strange component of human interaction that has such an impact on us personally as well as inter-personally? One…

The best way to answer this question is to look into some of the surveys that have been carried out in workplaces recently and reported by the CIPD. Before we look at the CIPD research let’s first take a look at a comprehensive study that…