I’ve found over the course of my career that there are three main types of decision making models or methods that you can use to help you make a decision. Whilst every person will follow their own process, all of them tend to fall into…
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If you’ve come across this article, you probably already know the importance of setting objectives for yourself and your team. However, if you’re like most people, you are aware that most objectives that you set are simply forgotten after a couple of weeks. Objectives are…
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What’s the purpose of a football team, or any other team in a team sport? Did you immediately think, “to win the game” or “to beat the opposition”? OK, here’s another question…What’s the objective for the team? Did you repeat the same answers? Very often,…
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For managers to be successful, their team members need to respect them and follow them. For this to occur you will need to be assertive. You have to get the work done through your team and at the same time ensure that your team has…
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If you’re working with customers then it’s not a question of whether you will have to deal with customer complaints, but how you will deal with them. Although you should treat each complaint individually, you should have a strategy in place for handling complaints to leave the…
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In times of virtual working distributing tasks out to your people can be challenging. Miscommunication can happen easily. The result? Your people start on the task and they don’t fully understand it. But you’re relying on your team to be productive and efficient when it comes…
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The good thing with virtual meetings is that you can focus intensely on the faces on screen. They giveaway all kinds of clues as to what they are really thinking without them knowing. We’re always taught that we must always listen to our staff and…
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Thanks to COVID I think we’ve all overdosed on virtual meetings to some extent, especially during the early days of the pandemic. For most of us having NO face-to-face meetings during lock down was a new phenomenon. Pre-COVID we had all complained about the…
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Just because your remote team is out of sight does not mean that they have to rely on self-directed learning methods to sharpen their skills or to improve what they do. There’s plenty of LIVE training and development that you can help them with and…
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We get asked a lot about what are the best ways to manage remote teams, especially if they are located in different time zones. One of our main clients has team members in The Philippines as well as Mexico. The time difference can cause major…
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No doubt you’ll be working on how to keep the lines of communication open between you and your team members while we go through these difficult times. Many of you will be in touch via phone, Zoom, Skype or other video conference software that will…
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So you’re team are working remotely and you need to ensure the work is getting done and that they’re okay at the same time. It’s a tricky situation! When checking up, people feel judged and have to justify their time-spent and their results against pre-determined…
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