Management Blog

Tips & advice to help you improve your performance

 

What Is Employee Empowerment And Why Is It Important?

A recent report by Seibert, Wang and Courtright in Applied Psychology magazine carried out an analytical review of the consequences of team empowerment in organisations. They concluded that ‘when employees feel empowered at work, it’s associated with stronger job performance, job satisfaction and commitment to…

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How To Deal With Difficult Customers

I recall a customer years ago who I would describe as ‘difficult’. No matter what I said, she interrupted me. No matter how I tried to appease her, she wouldn’t listen. (more…)

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Simple Tips & Tricks To Common Time Management Problems

Of all the challenges we hear managers facing these days, the aspect of being able to manage their own time is very often top of the list. It’s not because we have less time; it’s that the demands on us these days are so great,…

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How To Calm Your Nerves Before A Presentation

How do you feel when you are about to present information, even to people you are familiar with? If you’re like most people, you will suffer from nervous anxiety or, at best, have ‘butterflies’ in the stomach. How can we calm our nerves? Why do…

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5 Key Qualities Of A Team Leader

Becoming a team leader is often someone’s first experience of management responsibility. With many team leaders being promoted from within the team because they were good team members, they face a challenging time especially as they now have to manage their friends! (more…)

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Communication Skills vs. Interpersonal Skills

Today we’re going to take a look at the differences between communication and interpersonal skills and how to improve each one. Now you might be thinking that they are one and the same thing but hear me out here and I’ll explain why they are…

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Why Identifying Barriers To Communication Can Help You

We’ve all come across those situations where we think we’ve communicated effectively and yet it’s obvious there’s been some mis-interpretation or mis-understanding. No matter how well we think we communicate, barriers exist, and it’s necessary to not only understand what they are and why they…

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Best Customer Service Examples And What You Can Learn From Them

What is it about customer service that sets companies apart from the rest? The fact is that it is no longer the quality of our products and services that will get us the sale and ultimately the profits. Customers’ expectations have risen exponentially over the…

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What Is Resilience Training And How To Build It?

One word that is continually raising its head above the parapet and finding its way into our daily lexicon is ‘resilience’. Once seen as the domain of spiritual gurus and meditation sessions, it is now becoming mainstream in many businesses. And it’s not surprising, as…

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The 10 Best Phrases To Use Around Your Team

Excellent communication in the office is imperative. What you say (and what you don’t say) to your employees greatly influences the corporate culture, their satisfaction with work, productivity levels and loyalty to the company. Some say that with texting, emails and “Whatsapping” that the art…

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How To Manage Diversity Effectively In The Workplace

Remember Barney? Yes – the purple dinosaur who’s been either your own or your child’s best friend? “Barney & Friends” is one of the finest examples of diversity that comes to mind.     With the perfect representation of all ethnicity, genders and varying age…

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4 Things Great HR Managers Do Daily

HR managers have a wide array of responsibilities, but they ultimately upkeep the corporate culture, work directly with employees and put out fires. While every company creates an individual job description for this position, anyone who has worked in HR knows that there is no…

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