Management Blog

Tips & advice to help you improve your performance

How Management and Leadership Have Changed

Boy, how times have changed! We were discussing the Sinclair C5 in the office this week and many here had never even heard of it, let alone seen one! Launched during a by-gone age (1985!), it became an object of media and popular ridicule during…

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How Do I Manage Someone Who Is More Knowledgeable Than Me?

We had an interesting question this week on our management course that opened up a good discussion on leadership. The question came from a new manager who had been promoted from among his peers and was now managing people who were much more knowledgeable and…

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Understanding the EFQM Excellence Model

The European Foundation for Quality Management (EFQM) Excellence Model is based on the premise that excellent results with respect to performance, customers, people and society are achieved through partnerships, resources and processes. The model explains performance gaps and identifies improvement directions. I’ve used it a…

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New Theories on Motivation

You’ll have heard of Maslow’s Hierarchy, Hertzberg’s Dual-Factor theory and McClelland’s Achievement theory when it comes to motivation, but one new idea stands out among the rest because it epitomises the very real concept of intrinsic motivation within all of us. Daniel Pink argues that…

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How To Encourage Feedback From Others

One of our communication courses includes a section on obtaining feedback from your staff, and this is an area that many managers have concerns with. They feel that their staff hide their real feelings and are afraid to offer any form of feedback in case…

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Business Changes But Some Things Stay The Same

I’ve been asked to talk at a conference about how business has changed in the last ten years. Boy oh boy, where do I start? It made me think about the changes in how businesses run today. But it also made me think about some…

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What is Your Listening Style?

Strange question? Maybe. Few people actually think about the style they adopt when they are listening to another person. But there is value in doing so, and I’d like to share some ideas that may help your communications in the future. (more…)

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How To Get Cooperation from Other Departments

One challenge that is often brought up in our courses is that of lack of cooperation between departments. Although you’re all working for the same company, other departments may appear to slow you down. Here are some tips in working with this situation. In dealing with other departments, begin…

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How To Support a Continuous Improvement Program

We had an interesting discussion on a recent training course about how continuous improvement within a department can be supported. One manager on the course was implementing a Kaizen Programme and his main concern was that the structure of the organisation, and especially his team,…

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10 Steps To Empowerment

Your team can offer valuable assistance in achieving your goals and objectives, but only when they are given the opportunity to do so. Many managers are reluctant to offer more power to the team because it is risky and diminishes their control. But it is…

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Exercises To Improve Communication Skills

We do many communication exercises on our courses, and delegates like them because they are fun, easy to assimilate and transfer into the workplace, and give them an opportunity to improve this important skill in a safe environment. Here are some exercises we use. Take…

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Edward de Bono’s Six Thinking Hats

De Bono’s ideas of thinking hats go back over 25 years but is still seen as relevant as much today as back then. The idea allows for different modes of thinking, allowing a problem to be seen from different perspectives. It encourages you to choose…

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