The Management Blog
Tips & advice to help you improve your performance
There are 4 well known listening styles that people employ depending on the type of person that they are and what primarily motivates them.
We discuss these 4 main listening styles in the infographic below to help you work out what style you are most prone to – and give you an insight into other listening styles you might come across in the workplace when communicating with your employees. Learn More
As a customer service manager, it is not a question of whether you will have to deal with customer complaints, but how you will deal with them.
Although you should treat each complaint individually, you should have a strategy in place for handling complaints to leave the client happy, but also protect your organisation and brand.
When you’re planning to chair a meeting, how do you feel?
Excited, anticipating the energy that will flow around the room, buzzing with the ideas that people will come up with?
Or dreading it, hoping that you can cancel it, and get on with something that will be a better use of your time?
Although it is impossible to pinpoint the one thing that sets apart a great manager from a mediocre one, there are clearly different skills, ideas and opinions that set apart effective leaders from ineffective ones.
The question that we get asked the most in our management training courses for “What are the top skills that a manager should have?” Below are the 17 top management skills that you should add to your virtual toolbox in order to improve your leadership abilities.
The answer to the question above is of course no but I like to think of management training as a bit like wearing leathers and a helmet when riding a motorbike.
They won’t stop you crashing but they will offer a level of protection far greater than not wearing them at all! Learn More
Collins English Dictionary describes ‘soft skills’ as ‘desirable qualities for certain forms of employment that do not depend on acquired knowledge: they include common sense, the ability to deal with people, and a positive flexible attitude’.
Certainly, the connotation is that someone who has common sense and a positive attitude is thought of as having good ‘soft skills’. But it can and does go deeper.