The Business Excellence Model, also referred to as the EFQM Excellence Model, was designed in the early 1990’s in order to provide a framework to be used when assessing businesses in competition for the European Quality Award. It took me quite a while to understand...
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Tom had been working on a major project for two weeks, carrying his laptop between his home and the office and putting in countless hours of overtime. The report he was working on was likely the most important of his career thus far – his...
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