As a manager or human resources employee you will find yourself passively concerned with employee turnover rates. Your company may not experience a huge turnover rate (which is a good thing), but if you do experience turnover it should not be viewed as a terrible...
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Believe it or not, as a manager you have a responsibility to ensure that your team delivers top knotch customer service at all times. No one is excluded, whether he deals with the public or not. What most people don’t realize is that everyone is...
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Before you can effectively manage change within your organisation you must realise that there several different categories of change. The three main types include: Developmental change Transitional change Transformational change (more…)
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Let’s cut right to the chase today. A performance model is a vision of what a company expects to achieve. In order to attain those goals the company must perform in a specific manner. This takes a great deal of research, planning, and implementation. The...
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Here’s a little something to think about over the weekend before we dive into next week’s conversations. Imagine your organisation was preparing to go into a joint venture with two other companies, each from a different country – we’ll say India and China. As part...
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As we move forward with our study of different management styles I thought it would be a good idea to briefly discuss the management cycle. The management cycle is akin to the backbone of an organisation. Managers make plans, monitor the results, explain the outclime,...
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Now that we’ve established how important it is to recognize organizational control, let’s take a closer look at the types of control that occur within the workplace. To start, there are four main categories that control falls into: Physical control – the amount of inventory...
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The Service Cycle is crucial to the success of any business. Customer service is a skill that should be considered at every stage of customer interaction, not just after a product has been sold. There are five main stages within the service cycle. These include:...
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Developed by Robert Dilts, the concept known as Dilts Logical Levels was actually adapted by a series of neurological tests and concepts designed by an anthropologist known as Gregory Bateson. Robert Dilts took that research and applied it to what is now considered to be...
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While conflict is generally viewed as a negative term, there are some types of conflict that should be welcome within the workplace. Conflict is a natural reaction, especially in work groups where there are differing personalities, but conflict isn’t always bad. In some cases, conflict...
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According to a man named Berenschot, there are seven key forces that drive things to occur within the universe. Without these seven things, the human race would not be motivated to move forward. These seven things are: • Necessity. Necessity creates a sense of...
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According to Abraham Maslow, every human being has five levels of basic needs. Anyone who does not regularly see each of these needs met is subject to feelings of inadequacy or depreciated self-worth. A strong understanding of Maslow’s Hierarchy of needs should be incorporated into...
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