Reviewing The Work Life Balance

I know it will be controversial, but I don’t think the expression work/life (as if you can split work from life – surely they are part of the same thing?) is entirely accurate. I prefer to think of it as work/social/home life split. But many people tell me that they find it difficult to switch[…..]

How To Improve Your Team’s Observation Skills

This exercise shows how difficult it is to really take notice of things we see every day. Use it with your team in your next meeting, just to see how observant they are. Pick someone who has a lot of confidence. Make sure they are wearing a watch. Without telling them what you are going[…..]

Apply Jack Welch’s Leadership Principles

Jack Welch was a respected business leader and writer and is quoted as proposing these fundamental leadership principles (notably these principles are expanded in his 2001 book ‘Jack: Straight From The Gut’): 1. There is only one way – the straight way. It sets the tone of the organisation. 2. Be open to the best[…..]

When Your Team Meeting Agenda Is Ignored

When we run trainings on Meeting Management, one of the common themes that comes up is, what’s the best way to keep the meeting on track when it strays off the agenda? Now, for whatever reason, some meeting chairmen find it difficult to keep the meeting to the agenda without it sounding like a schoolmaster[…..]

Using Influencing Skills On Your Manager

We had an interesting email recently from a delegate who had attended one of our Essential Management Skills programmes and had returned to work ready to put a lot of the ideas into practice, knowing that they would boost morale and encourage participation from his team members. Unfortunately, his boss was of the opinion that[…..]

Improve Your Team Management Skills

This can be a nightmare scenario, but it doesn’t have to be. A team member has decided that, for whatever reason, they will go to your boss instead of you for a decision or to discuss some important matter. Now, you are bound to suffer some emotional reaction to this. It could be puzzlement; I[…..]

When You Have An Unreasonable Deadline

You know it will happen, if it hasn’t already! That project you are working on has suddenly been brought forward and the deadline is now imminent. How could they do it to me, you ask! They are guaranteeing a lower quality result, if they insist on that deadline! So what can you do?

How To Understand People Better

The feedback we receive from our Advanced Communication Skills course is just awesome. This is because it goes beyond the normal communication techniques that you use on any other course.

What Keeps Employees Loyal?

Google’s vice president of people operations, Laszlo Bock, says, “It’s not the company-provided lunch that keeps people here. Googlers tell us that there are three reasons they stay: the mission, the quality of the people, and the chance to build the skill set of a better leader or entrepreneur”. I find it interesting that one[…..]

Resolving Conflict In The Team

Sooner or later, unless you’re a brilliant manager or extremely lucky, you will get a situation where two members of your team have a disagreement. This may result in conflict and you have to do something about it. Most conflicts occur because of a role conflict. It’s seldom these days that it’s a personality conflict[…..]